Margaret Ofori
Sydney, NS
Summary
Dedicated custodian with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Innovative Health Practice
03.2021 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Customer Service Representative
Eddie Bauer
01.2018 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Marketing and Customer Service Rep
Norman Empire
02.2016 - 01.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered sales calls.
Education
Bachelor of Administrative Studies - Supply Chain Management
Cape Breton University
Syney, NS06.2026
BBA - Procurement Management
Takoradi Technical University
Takoradi, Ghana2015
Skills
- Conflict Management
Hospitality Service
- Team Collaboration
- 4years experience in procurement of good and services and customer care activities including
establishing and improving client communications and maintaining relationships
Timeline
Front Desk Receptionist
Innovative Health Practice
03.2021 - 07.2023
Customer Service Representative
Eddie Bauer
01.2018 - 02.2021
Marketing and Customer Service Rep
Norman Empire
02.2016 - 01.2018
Bachelor of Administrative Studies - Supply Chain Management
Cape Breton University
BBA - Procurement Management
Takoradi Technical University
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