Scooter Berry
Tualatin,Oregon
Summary
With a proven track record at Nike, Inc., I excel in employee development and sales floor leadership, demonstrating a keen ability to enhance team performance and customer satisfaction. My expertise includes onboarding, conflict resolution, and engaging presentation skills, significantly contributing to operational excellence and brand passion.
Overview
22
22
years of professional experience
Work History
Specialist – Talent & Development
Nike, Inc.
06.2022 - Current
- Exhibit enthusiasm and passion for the Nike brand
- Gained knowledge of all store operations while providing the best possible service and care to customers.
- Developed positive relationships with teammates.
- Assist in executing daily retail operations, including cash register transactions, stocking duties, and performing shipping and receiving tasks.
Coach (stretch) – Talent/Development & Acquisitions
Nike, Inc.
08.2023 - 08.2024
- Exhibit enthusiasm and passion for the Nike brand
- Assisted in employee recruitment, hiring and interview processes.
- Conducted employee performance reviews and implemented corrective actions to increase productivity
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Athlete – Sales Associate
Nike, Inc.
05.2021 - 05.2022
- Exhibit enthusiasm and passion for the Nike brand
- Gained knowledge of all store operations while giving the best possible service and care to customers
- Developed positive relationships with teammates
- Assist in executing daily retail operations including cash register transactions, stocking duties, and performing shipping and receiving tasks
Collections Supervisor
Volkswagen Credit
Hillsboro, USA
07.2014 - 03.2021
- Provide on-going training, guidance, and development for accomplishment of assigned duties and attainment of assigned goals for up to eleven Collection staff members
- Effective and timely resolution of escalated customer issues
- Decision all requests for Charge offs to assure minimal losses for the company and adherence to Department and Legal guidelines
- Managing Probate and Past Maturity portfolios from repo to charge off
- Review applications and resumes as well as interview potential Staffing and FT employees
Customer Care Supervisor
Volkswagen Credit
Hillsboro, USA
03.2010 - 06.2014
- Provide on-going training, guidance, and development for accomplishment of assigned duties and attainment of assigned goals for up to twenty-one staff members
- Effective and timely resolution of escalated customer issues utilizing consumer email and in a call center setting
- Maintain and review Business Continuity
- Shift and vacation bid coordinator
- Assisted on Cloverleaf configuration and business flows
- Created and discussed performance reviews, coached team to improve job performance and develop skills
- Review applications and resumes as well as interview potential new and FT employees
Customer Accounts Recovery Analyst
Volkswagen Credit
Hillsboro, USA
06.2005 - 03.2010
- Senior-level collections position: Handled back-end customer accounts collections by maintaining effective loss control measures to resolve accounts, determine the best method for obtaining a zero balance, or institute measures to conclude and settle the account satisfactorily.
Customer Accounts Specialist
Volkswagen Credit
Hillsboro, USA
12.2003 - 06.2005
- Effectively collected on delinquent accounts between 30 and 120 days delinquent, utilized skip tracing skills to locate skip accounts, investigated fraudulent accounts, and determined the best method for resolution, as well as the risk involved with each account and the proper timing of account closure.
Customer Care / Customer Account Representative
Volkswagen Credit
Hillsboro, USA
04.2003 - 12.2003
- High levels of customer service, assistance, and satisfaction to account holders, provided a professional response to inquiries with appropriate information, fulfilling customers’ requests within a 24-hour period.
Education
Bachelor of Arts - Business and Administrative Studies
Lewis & Clark College
Portland, Oregon01.1999
Skills
- Onboarding specialist
- Interview Facilitation
- Employee Development
- Sales floor leadership
- Conflict Resolution
- Engaging Presentation Skills
Timeline
Coach (stretch) – Talent/Development & Acquisitions
Nike, Inc.
08.2023 - 08.2024
Specialist – Talent & Development
Nike, Inc.
06.2022 - Current
Athlete – Sales Associate
Nike, Inc.
05.2021 - 05.2022
Collections Supervisor
Volkswagen Credit
07.2014 - 03.2021
Customer Care Supervisor
Volkswagen Credit
03.2010 - 06.2014
Customer Accounts Recovery Analyst
Volkswagen Credit
06.2005 - 03.2010
Customer Accounts Specialist
Volkswagen Credit
12.2003 - 06.2005
Customer Care / Customer Account Representative
Volkswagen Credit
04.2003 - 12.2003
Bachelor of Arts - Business and Administrative Studies
Lewis & Clark College
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