Scophia L. Fleming
Miami
Summary
To gain experience not only in the world of broadcasting, but in a wide range of fields to further develop my skills and prepare me for a career in broadcasting.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ACS Agent
Delta Air Lines, Inc.
08.2022 - Current
- Ensured accurate flight information displays by updating gate boards and monitor systems.
- Implemented new processes for more efficient gate management and organization.
- Updated passenger records in reservation system accurately and promptly after any changes or requests.
- Collaborated with airline personnel to resolve passenger concerns, demonstrating excellent problem-solving skills.
- Maintained cleanliness of gate areas, creating a welcoming environment for passengers.
Customer Care Representative
Walgreens Corporate
11.2016 - Current
- Resolves routine, general questions and problems submitted by customers via phone
- Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties
- Handles inquiries on one or more product lines.
Sales and Support Generalists
Victoria’s Secret
05.2012 - 11.2016
- Assist customers with retail purchases
- Process sales quickly to reduce customer wait time
- Educate customers on the benefits of the Angel’s
Public Information Intern
Florida Department of Health
05.2015 - 07.2015
- Company Overview: Volusia County
- Create, produce, and edit video presentations
- Create news and photo releases
- Assist with press conferences
- Plan and execute events
- Assist with overall operation of Public Information office
- Volusia County
Education
Masters of Arts Degree - New Media Journalism
Full Sail University
Winter Park, Florida09-2020
Bachelors of Arts - Mass Communications
Bethune-Cookman University
Daytona Beach, Florida07.2015
Skills
- Proficient in Final Cut Pro
- Experienced with Microsoft Office applications
- Experienced in creating publications with Microsoft Publisher
- Expertise in audio production
- Analytical reasoning
- Effective listening skills
- Customer service expertise
Certification
- Certified Ground Service Coordinator, Delta Air Lines - May 2025
Timeline
ACS Agent
Delta Air Lines, Inc.
08.2022 - Current
Customer Care Representative
Walgreens Corporate
11.2016 - Current
Public Information Intern
Florida Department of Health
05.2015 - 07.2015
Sales and Support Generalists
Victoria’s Secret
05.2012 - 11.2016
Masters of Arts Degree - New Media Journalism
Full Sail University
Bachelors of Arts - Mass Communications
Bethune-Cookman University
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