Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Generic

Scot Bock

Honolulu,HI

Summary

Experienced hospitality management professional successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. Over 8 years of progressive leadership experience.

Overview

14
14
years of professional experience

Work History

Assistant General Manager

Hard Rock Cafe International Inc.
Honolulu, HI
09.2019 - Current
  • Managed diverse team of 40 back-of-house and 85 front-of-house staff in fast-paced environment, contributing to over $10 million in annual sales.
  • Applied performance data to assess and improve operational efficiency, adapting strategies to meet current business conditions and forecasting needs.
  • Developed innovative promotional concepts to increase bar revenue and designed specialty offering menus.
  • Conducted monthly operational reviews to ensure budget compliance and made adjustments as needed.

GENERAL MANAGER

Twin Peaks Restaurant
Las Vegas, NV
08.2016 - 09.2019
  • Led team of 130 front and back-of-house staff, fostering peak efficiency and quality performance.
  • Developed comprehensive business plan, analyzing market demands and competitors to project sales and finances.
  • Implemented effective marketing plans, boosting revenue to achieve over $10 million in annual sales.
  • Provided product knowledge training and managed customer relationships to enhance sales and profits while controlling costs.

ASSISTANT GENERAL MANAGER

Twin Peaks Restaurant
Las Vegas, NV
07.2014 - 08.2016
  • Achieved highest employee retention rate in western region.
  • Resolved challenging customer complaints, promoting brand loyalty and maximizing repeat business.
  • Designed team-building activities to encourage staff upselling and year over revenue by 9%.
  • Spearheaded all R&M contracts and planned work projects.

BAR MANAGER

Twin Peaks Restaurant
Las Vegas, NV
11.2013 - 07.2014
  • Implemented financial controls to minimize theft and loss risks, maintaining accurate accounts and inventory.
  • Advanced operations and mixology knowledge to enhance customer service.
  • Increased profits through enhanced inventory oversight and strategic pricing adjustments.
  • Successfully upsold daily specials and beverage promotions, exceeding daily sales goals.

Operations Manager

Hakkasan Group
Las Vegas, NV
03.2010 - 09.2013
  • Managed budget implementations, employee reviews, training, and scheduling.
  • Motivated, trained, and disciplined 35 employees to maximize performance.
  • Developed strategies to increase bar revenue by 10% through innovative promotional concepts and customer-focused events.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program

Education

High School Diploma - undefined

Kalani High School
Honolulu, HI
06-2000

Skills

  • P>Operations Management

  • P>Human Resources

  • P>P&L Management

  • P>Budgeting Expertise

  • P>Training and Development Background

  • P>Food Safety and Sanitation

  • P>Inventory Control

Accomplishments

  • Increased revenue 8% by implementing unique promotions.
  • Won “#1 Store Western Region” Award for Staff Retention.
  • Awarded and recognized as “Mountain Climber of the Quarter” in 2017 for exceptional Sales Growth.
  • Oversaw store renovation and expansion project, which increased revenue by $10k monthly.
  • Reduced labor costs by 5%.

Software

NCR Aloha
Micros
Microsoft Office
Adobe Creative Suite

Timeline

Assistant General Manager

Hard Rock Cafe International Inc.
09.2019 - Current

GENERAL MANAGER

Twin Peaks Restaurant
08.2016 - 09.2019

ASSISTANT GENERAL MANAGER

Twin Peaks Restaurant
07.2014 - 08.2016

BAR MANAGER

Twin Peaks Restaurant
11.2013 - 07.2014

Operations Manager

Hakkasan Group
03.2010 - 09.2013

High School Diploma - undefined

Kalani High School

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