SCOT BROWN
Burns,TN
Summary
Well-traveled Implementation Consultant with 20 years helping clients enhance businesses through careful introduction of advanced SAAS Models. Satisfied only when customers successfully integrate new product services and improve operations. Provides streamlined, timely operational augmentations with minimal service interruptions.
Overview
20
20
years of professional experience
Work History
Implementation Consultant
Qualifacts Systems
08.2022 - 12.2024
- Manage communication with internal and external key players in regards to development of Carelogic (leveraging expertise to weigh in on developmental plans and execution of those plans)
- Lead customer experience with new development roll out during and after Beta periods
- Cross Train to OnCall and Credible platforms to evaluate processes
- Assist data migration between internal systems on different platforms
- Work directly with Sustainment and Product teams to address issues in production and development
- All previous responsibilities
Sr. Implementation Specialist
Qualifacts Systems
02.2022 - 08.2022
- New Hire Training
- Development of implementation practices
- Team Lead for cross team initiatives to drive better outcomes concerning customer needs
- Management of baseline software Image used for all new customer standups
- All previous responsibilities
Implementation Specialist I/II
Qualifacts Systems
12.2017 - 02.2022
- Managed Implementation projects for complex and time-sensitive process and performance improvements
- Provide strategic and experienced business planning for individual customer needs
- Implement new functionality to help guide processes for use by team members
- Executed database queries in support of client systems using SQL Developer
- Performed data import and data transformation activities
- Solved recurring issues, documenting and promoting best practice
- Implemented features, providing technical expertise and training, and facilitating knowledge transfer to new clients
- Liaison between Developers, Business Analysts and clients, resolving business and technical challenges for successful transition to client systems
- Act in mentorship role for current team members as needed
- Design and implement special projects as needed for individual customer requirements (interim state reporting and more)
Sr. Support Engineer
Censis Technologies
05.2010 - 02.2016
- Managed Implementation projects for complex and time-sensitive process and performance improvements
- Provided high level technical support for Sales and Implementation teams both remotely and internally
- Worked with Account Managers to handle issues escalated from within their Team/Clients
- Reviewed case queue for education opportunities for Tier 1 and 2 personnel
- Worked with Product Development on issues escalated to Tier 3 then evaluated and disseminated solutions
- Reviewed current solutions and cleaned up for increased usage, efficiency and potential public use
- Participated in design and development of the Censitrac application
- Seek and analyze data about the specific needs of the end users to be incorporated in the application
- Provided demonstrations and in-services as needed at client sites
- Created/Updated training manuals for internal education of new and existing staff
- Continuously evaluated all aspects of training material and methods, and searched for ways to improve overall training effectiveness
- Identified installation problems, software bugs and/or necessary software modifications to Product Development
- Established and maintained client satisfaction with implementation training process
Sr. Business Analyst - Training
Censis Technologies
12.2005 - 05.2010
- Designed and conducted training and development programs via classroom, eLearning, and OJT to improve individual and organizational performance
- Assessed training needs through surveys, interviews with employees, focus groups, or consultation with managers, educators, or other customer representatives
- Evaluated and developed training materials, such as outlines, manuals, and quick reference guides
- Maintained existing course materials and documentation based on product updates
- Maintained/updated administrative records related to training
- Managed video production project
- Managed Learning Management System selection and implementation project
- Conducted business process reviews and documented accordingly
- Executed data processing tasks as assigned
- Followed up training conducted at the clients' facility
Implementation Specialist
Censis Technologies
11.2004 - 12.2005
- Developed an in-depth understanding of the Censitrac product suite; a SaaS based end to end solution
- Participated in software upgrade training for web applications
- Identified installation problems, software bugs and/or necessary software modifications
- Conducted Hardware/Software installation and/or troubleshooting
- Such as networked devices and server solutions
- Developed test cases and user stories to support UAT and other testing activity
- Trained clients, partners, and internal staff on all features and benefits of Censitrac
- Provided oversight to the hospital core team while training other technicians
- Provided demonstrations and in-services as needed at client sites
- Created training manuals, documentation, exercises, and cheat-sheets as needed
- Continuously evaluated all aspects of training material and methods, and searched for ways to improve overall training effectiveness
- Completed training checklists for clients, partners, and internal staff
Education
Management - Information Systems
TN Technological University
Cookeville, TNSkills
- Detailed and profit-oriented, with proven ability to identify, analyze, repair, and resolve issues
- Strong ability to multi-task under pressure
- Effective written and verbal communication skills
- Salesforce System Administrator
- Experience in Project Management, Education, Quality Assurance
- Experience with many PM/CRM software suites
- User acceptance testing
- Solution design
Timeline
Implementation Consultant
Qualifacts Systems
08.2022 - 12.2024
Sr. Implementation Specialist
Qualifacts Systems
02.2022 - 08.2022
Implementation Specialist I/II
Qualifacts Systems
12.2017 - 02.2022
Sr. Support Engineer
Censis Technologies
05.2010 - 02.2016
Sr. Business Analyst - Training
Censis Technologies
12.2005 - 05.2010
Implementation Specialist
Censis Technologies
11.2004 - 12.2005
Management - Information Systems
TN Technological University
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