Scot Counterman
Liverpool
Summary
Experienced Sales Associate with a focus on delivering excellent customer service and increasing sales. Skilled in providing team assistance and fostering strong customer connections. Recognized for effective and amiable communication abilities, consistently exceeding performance expectations and reaching sales goals.
Overview
14
14
years of professional experience
Work History
Sales Associate
Olum's of Binghamton
06.2011 - 03.2025
- Developed promotional strategies to increase sales volume.
- Enhanced sales by offering personalized product recommendations.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Tracked sales performance metrics to identify trends in market place.
- Conducted inventories on a regular basis to track stock levels.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Used technology resources to assist customers in locating and selecting items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Adhered to company initiatives and achieved established goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Education
High School Diploma -
Corcoran High School
Syracuse, NY06-2001
Skills
- Promotional support
- Product Sales
- Payment Processing
- Inventory Control
- Sales Development
- Upselling
- Order Processing
- Customer Needs Assessment
- Energetic self-starter
- Positive and professional
- Goal-Oriented
- Relationship selling
- Multi-tasking strength
- Relationship Building
- Professional Demeanor
- Dispute Mediation
- Merchandise Display
- Excellent communication skills
- Sales Strategies
- Problem-Solving
- Negotiation Tactics
- Exceeds sales goals
- Listening Skills
- Time Management
- Policy and Procedure Adherence
- Teamwork and Collaboration
Timeline
Sales Associate
Olum's of Binghamton
06.2011 - 03.2025
High School Diploma -
Corcoran High School
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