Scot Korte

I am a 2nd shift Operations Supervisor on-site for a big-box store at one of their cross-dock facilities. We deliver and install household appliances within a 150 mile radius of Cedar Rapids, IA: eastern and central Iowa, western Illinois, and southwestern Wisconsin. This is a 24/7operation.

• Coordinate daily operations to ensure efficient workflow and adherence to safety protocols.
• Collaborated with cross-functional teams to streamline communication and project execution.

This was an unintended but much needed mental (and physical) recharge after a good situation became untenable. I made the best of this 2 month siesta by networking, improving my resume, pursuing job postings, and having some quality "garage time".

• Supervised daily warehouse operations to ensure efficiency and safety compliance.
• Coordinated inventory management, optimizing stock levels and reducing discrepancies.
• Collaborated with cross-functional teams to streamline supply chain processes.
• Managed shipping and receiving activities, ensuring timely order fulfillment.
• Coordinated emergency response drills regularly ensuring preparedness in case of incidents or accidents at the workplace.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.

This period of my life was transformative, as I turned a challenging situation into an opportunity for growth and self-discovery.

• Focused on recovery and rehabilitation, which enhanced my resilience and adaptability.

• Cultivated strong organizational skills by managing daily household tasks and routines.

• Explored various career options, leading to a renewed sense of professional direction.

• Managed a team of drivers, providing support and guidance to improve performance and productivity.
• Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
• Coordinated driver dispatch to accomplish daily delivery requirements.

Provided evening coverage for 11 driver managers, 4 of which are dedicated customer fleets.

• Coordinated communication between drivers and dispatch teams to streamline logistics operations and resolve issues promptly.
• Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
• Counseled drivers on violations of company policy or service standards to improve performance.
• Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.

• Oversaw daily operations of driver schedules to ensure timely deliveries and optimal route planning.
• Managed performance metrics to improve driver efficiency and satisfaction levels.
• Implemented training programs for new drivers, enhancing onboarding experience and safety compliance.
• Developed strategic initiatives to reduce operational costs while maintaining service quality standards.
• Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
• Addressed driver communications and provided required data to drivers.