Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Scot Ruggles

Jacksonville,North Carolina

Summary

Caring employee known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners. Dependable and successful, providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

11
11
years of professional experience

Work History

Shift Leader

Cracker Barrel
02.2019 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.

Server

Chuys'
01.2015 - 06.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Front of House Staff Member

CiCi's Pizza
01.2013 - 01.2015
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Helped guests at tables when in need of assistance.

Education

High School Diploma -

Lunenburg High School
05.2013

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Decision-making capabilities
  • Strong verbal and written communication
  • Team motivation
  • Shift Paperwork Completion

Languages

Spanish
Limited Working

Timeline

Shift Leader

Cracker Barrel
02.2019 - Current

Server

Chuys'
01.2015 - 06.2019

Front of House Staff Member

CiCi's Pizza
01.2013 - 01.2015

High School Diploma -

Lunenburg High School

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Scot Ruggles