Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Scot Thomas

Plainfield,NJ

Summary

Proven to enhance customer satisfaction and boost sales at Home Depot through exceptional service and problem-solving skills. Adept in teamwork and collaboration, consistently fostering positive environments and achieving goals. Skilled in utilizing diagnostic equipment to improve vehicle performance, demonstrating a blend of technical proficiency and excellent people skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level employee position. Ready to help team achieve company goals.

Overview

7
years of professional experience

Work History

Home Depot

Sales Associate
03.2020 - Current

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Monitored customers for signs of security concerns and escalated issues to management.

Sears Auto Center

Express Service Technician
08.2017 - 03.2020

Job overview

  • Assisted in training new technicians, sharing expertise and best practices for efficient work performance.
  • Increased repeat business by establishing positive relationships with customers through exceptional service quality.
  • Ensured accurate documentation of all services performed, maintaining comprehensive records for future reference.
  • Diagnosed and resolved technical issues with accuracy, ensuring optimal vehicle performance.
  • Maintained a clean and organized work environment, adhering to safety standards and protocols.
  • Communicated effectively with customers, addressing concerns and providing detailed explanations of services performed.
  • Adhered to manufacturer guidelines when performing repairs or installations on various makes and models of vehicles.
  • Performed work outlined on repair order to meet dealership and factory standards.
  • Performed routine maintenance tasks such as oil changes, tire rotations, and filter replacements with precision and care.
  • Conducted thorough multi-point inspections on vehicles, identifying necessary repairs or maintenance.
  • Enhanced customer satisfaction by providing timely and efficient express services.
  • Prioritized tasks effectively to ensure timely completion of all assigned responsibilities under tight deadlines.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Retained accurate records of purchases, titles and sales.

Education

Union County College
Cranford, NJ

Associate of Science from Electrical Engineering
12.2024

University Overview

Skills

    Customer Service

    Teamwork and Collaboration

    Time Management

    Problem-solving skills

    Listening Skills

    Multi-tasking strength

    Excellent people skills

    Reliable and punctual

    Goal-Oriented

    Flexible Schedule

    Verbal/written communication

Timeline

Sales Associate
Home Depot
03.2020 - Current
Express Service Technician
Sears Auto Center
08.2017 - 03.2020
Union County College
Associate of Science from Electrical Engineering

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Scot Thomas