Scot Watts
Head Housekeeping Supervisor
Concord,NH
Summary
Highly-qualified Housekeeping Supervisor offering 20+ years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all campus needs.
Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.
Overview
18
18
years of professional experience
Work History
Head Housekeeping Supervisor
Colby Sawyer College
Newlondon, NH
11.2019 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Placed orders for housekeeping supplies and guest toiletries.
- Evaluated employee performance and developed improvement plans.
- Directed team of 15-20 personnel in busy campus
- Coordinated daily workflow through task prioritization and concise scheduling.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Implemented new cleaning processes and team strategy to bring about a cleaner and safer environment for the college community
- worked closely with student affairs to identify any issues and bring to a proper conclusion
- Maintain two buildings daily
- Help to cover work load due to absences
-
Lead Floor Technician
Southern New Hampshire University - On Campus
Hooksett, NH
03.2007 - 05.2014
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Completed routine floor stripping, sealing and finishing.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Supervised supplies in inventory and submitted reorder requests.
- Trained all team members proper methods for cleaning and maintaining buildings
- Adjusted job assignments and schedules to keep pace with dynamic college needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Implemented cross training to better serve the SNHU community.
Floor Technician, Grounds Laborer, Event Set Up,
Daniel Webster College
Nashua, Newhampshire
04.1999 - 06.2007
- Worked with assistant director to design, detailed weekly and semi annual floor maintenance schedules based on floor types and foot traffic.
- Assisted Head grounds keeper in the upkeep of all campus landscape and snow removal.
- Performed planting, watering, mulching and edging of lawns.
- Set up for events according to written instructions and diagrams
- Cleaned all carpet as scheduled, requested or needed.
- Cleaned residence halls and academic buildings
- Inspected machinery to spot damage and note needed maintenance repairs.
Education
General Studies
Elm Street JR High
Nashua, NHSkills
- Cross-Department Collaboration
- Facilities Inspection
- Facility Operations
- Furniture Cleaning
- Performance Assessment
- Equipment Purchasing
- Improvement Plans
- Work Inspections
- Complaint Handling
- Storage Area Management
- Team Support and Collaboration
- Standards Compliance
- Procedure Implementation
- Department Coordination
- Personnel Problem Management
- COVID-19 Safety Procedures
- Rug and Carpet Cleaning
- Inventory Restocking
Timeline
Head Housekeeping Supervisor
Colby Sawyer College
11.2019 - Current
Lead Floor Technician
Southern New Hampshire University - On Campus
03.2007 - 05.2014
Floor Technician, Grounds Laborer, Event Set Up,
Daniel Webster College
04.1999 - 06.2007
General Studies
Elm Street JR High
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