Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scotland Burlison

Fairview,TN

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

5
5
years of professional experience

Work History

Walmart Associate

Walmart
08.2021 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Maintained relationships with customers to maximize sales opportunities.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Utilized customer feedback to improve product offerings.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed customer relations through communication and helpful interactions.

Grill Operator

Hardees Resturamt
07.2020 - 07.2021
  • Oversaw care and maintenance of kitchen equipment.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Cleaned and maintained kitchen equipment regularly.
  • Prepared average of [Number] orders each shift.
  • Grilled meats and seafood to customer specifications.
  • Distributed food to team members with efficiency in high-volume environment.
  • Monitored line efficiency and implemented improvements for increased productivity.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Provided support to crew members through all facets of food preparation and delivery.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
  • Stored and handled goods correctly to maintain freshness and condition.
  • Established and maintained productive staff relationships for positive working environments.
  • Verified order accuracy and quality ahead of service to maintain standards.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Adhered to strict food safety regulations and hygiene standards.
  • Checked freshness and quality of ingredients.
  • Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
  • Modified recipes according to dietary requirements.
  • Followed recipes and cooking techniques for consistent results.
  • Operated and maintained grills, fryers and other cooking equipment.
  • Cleaned food preparation equipment, work areas, and counters or tables.
  • Worked closely with other kitchen staff to facilitate timely completion of orders.
  • Prepared meals according to customer specifications.
  • Utilized problem-solving skills to address customer complaints.
  • Monitored food temperatures for proper cooking and safe consumption.
  • Grilled, cooked and fried foods such as french fries, eggs, and pancakes.
  • Washed, peeled and seeded fruits and vegetables to prepare for consumption.
  • Restocked stations and supplies during slower periods between rushes.
  • Unloaded items and goods from trucks into main storage area for transfer to shelves.
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
  • Sorted and properly arranged items.
  • Operated pallet jacks and forklifts to aid in safe transport of heavy items.
  • Unloaded packages with care and placed in proper staging area.
  • Assisted other team members in navigating large loads.
  • Counted, weighed and recorded number of units of materials moved or handled on daily production sheet.
  • Handled packages with care while transporting from truck to loading dock.
  • Loaded packages onto pallets and into staging areas as directed.
  • Adhered to company safety protocols and complied with OSHA standards.
  • Maintained organized work area by storing equipment safely and properly.
  • Kept facilities clean and organized to promote safe work environments and avoid injuries.
  • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
  • Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.

Maintence Manager

McDonald's Restaurant
06.2018 - 02.2020
  • Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
  • Planned scheduled maintenance outages as part of preventive maintenance program.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Documented inventory of spare parts to enable tracking history and maintain accurate records.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Replaced worn or broken parts on machines and equipment.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Executed tasks within time and budget constraints.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.

Education

High School Diploma -

Department of Labor And Workplace Developement
384 S Main St, Ashland City, TN 37015
11.2017

Skills

  • Retail Effectiveness
  • Maintaining Clean Work Areas
  • Customer Loyalty
  • Parts Replacement
  • PC Refurbishment
  • Repair and Restoration

Timeline

Walmart Associate

Walmart
08.2021 - Current

Grill Operator

Hardees Resturamt
07.2020 - 07.2021

Maintence Manager

McDonald's Restaurant
06.2018 - 02.2020

High School Diploma -

Department of Labor And Workplace Developement

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