Scott Acker
New Berlin,WI
Summary
Experienced Hospitality Professional with a demonstrated history of working in the restaurants industry. Skilled in building strong teams, training managers, and employee retention. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in the food service industry. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
28
28
years of professional experience
Work History
Director of Operations and Security
Hales Corners Lutheran Church and School
01.2024 - Current
- Security and safety director -Coordinate all areas of Facilities and training of possible threats to school and church.
- Improved operational efficiency by streamlining processes and implementing innovative solutions
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements
- Led cross-functional teams for successful completion of projects, resulting in increased productivity
Territory Manger
US FOODS
05.2021 - 01.2023
- Quickly developed a 4.8-million-dollar route in 5 counties in Wisconsin managing 73 restaurant accounts
- Highest margin in my district with the highest collection rate
- Trained 6 Sellers after my first 9 months on the job
- Opened 15 accounts in 11 months
- Average weekly sales of 95k with a new major account landed just before my departure of 1.5 million dollars
- Consistent case growth in all area of selling
- Team selling champion.
General Manager
Belair Cantina
10.2020 - 04.2021
- As the General manager of small independent group, I am responsible for a staff of 120 employees
- Our menu is 100 % from scratch, made to order daily
- My daily duties include ordering food and supplies and liquor
- Daily we are heavily invested in food quality, prep, and quick service of our menu
- Ticket time are less than 7 minutes and requires and all hands-on deck approach to operations
- Inventory and payroll weekly
- Supervised the biggest single sales day in company history.
Operating Partner- Mentee
Culver's
11.2019 - 03.2020
- One-year training program to become Operating Partner in Culver's franchise system
- Learn all aspects of franchise operations from welcoming guests, taking orders, kitchen operations, drive-thru operations, daily operational paperwork, cleaning procedures, customer relations and management roles.
- Established team priorities, maintained schedules and monitored performance
- Defined clear targets and objectives and communicated to other team members
Managing Partner/Operations Consultant
Quaker Steak & Lube
06.2004 - 03.2019
- Launched and established first 4 Quaker Steak & Lube franchises in Wisconsin, introducing new franchise brand to Madison area market with total annual sales of $12M+
- Managed operations including hiring 17 managers and training staff of 425, profit and loss control, licenses, food and supply procurement, and marketing and sales promotions.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance
- Developed comprehensive business plans that led to significant revenue growth and expansion opportunities
Director of Operations and Franchisee
Steak Escape Management Corp.
03.1996 - 12.2012
- Established new sites and managed existing operations encompassing 17 franchises/management teams, 50 managers and 350 employees across three states, growing 2% YOY sales and achieving awards for operations excellence.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements
- Led cross-functional teams for the successful completion of projects, resulting in increased productivity
Education
Associate of Science - Hospitality Administration And Management
Waukesha County Technical College
Pewaukee, WI05.1988
Skills
- Operations Management
- Menu Design/Pricing
- Management Recruitment/Training
- Revenue Growth/Profitability
- Inventory Management systems
- Customer Relations
- Strategic Planning and Execution
- KPI Tracking
- Sales Tracking
- Supply Chain Management
Timeline
Director of Operations and Security
Hales Corners Lutheran Church and School
01.2024 - Current
Territory Manger
US FOODS
05.2021 - 01.2023
General Manager
Belair Cantina
10.2020 - 04.2021
Operating Partner- Mentee
Culver's
11.2019 - 03.2020
Managing Partner/Operations Consultant
Quaker Steak & Lube
06.2004 - 03.2019
Director of Operations and Franchisee
Steak Escape Management Corp.
03.1996 - 12.2012
Associate of Science - Hospitality Administration And Management
Waukesha County Technical College
Education And Certification
- A.A.S., Hospitality Management. Waukesha County Technical College, Pewaukee, WI
- ServSafe Certification, National Restaurant Association. 1998-present.
- Learn 2 Serve Alcohol Certification, National Restaurant Association. 2005-present.
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