Scott A. Cortese

• Responsible for growing automotive services sale base for privately owned auto mall service center
• Ensure customer service expectations are met or exceeded in a timely and efficient manner
• Met and exceeded monthly sales target of $100,000 in 10 of initial 12 months, surpassing yearly goal
• Works closely with general manager to introduce new service plans and marketing promotions
• Help build and implement a new CRM program to increase month over month revenue
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.

• Implemented innovative solutions to address market challenges, improving overall efficiency and customer satisfaction.
• Championed innovative initiatives, fostering a culture of continuous learning and growth to stay ahead in the competitive marketplace.
• Rapidly promoted from Territory Manager (2013 – 2017) to JR District Manager (2017 – 2018) to NY Metro Regional Manager (2018 – 2020) to Northeast Regional Manager (2020-2023)
• Creatively overcame sales operations challenges due to covid restrictions
• Call points included: OB-GYN, Pediatrics, Orthopedics, Neurology, Rheumatology, Podiatry, GI, FM and IM
• Select accounts included Riverside Medical, Summit Medical Group and Englewood Hospital
• Sold and launched Elepsia XR, Relafen DS, Lofena NSAID, Ryvent and Ryclora
• Enjoyed role on Corporate Training team, helping onboard new sales associates

Awards

• Earned multiple President’s Club honors as a Territory Manager
• Earned multiple President’s Club honors as a Regional Manager
• Ranked #1 Regional Manager out of 6, 2019-2020
• Ranked #1 nationally out of 50+ reps, for 6 consecutive quarters, 2016 - 2017
• Ranked #1 nationally for Tristart DHA and #2 nationally for Quflora, out of 24 reps, 2016
• Though new to the company, ranked #2 nationally, out of 12 reps for Quflora, 2015

• Promoted ultramodern lighting systems for corporate and manufacturing venues within northern NJ and NY
• Gained invaluable insight to the sales and business development best practices of this industry leader
• Recovered and revitalized an underperforming sales region
• This theme as being the 'Go-To' person in turning around under-performing or ‘lost’ markets is common within my career
• Transitioned one of our major accounts from an existing traditional product to a new LED lighting solution, which was more lucrative for our sales operations
• Creatively seized markets long held by major competitors
• Collaborated with architects and interior designers to create cohesive, visually appealing spaces.
• Provided exceptional after-sales support, addressing any concerns or issues promptly for optimal client satisfaction levels.

• Promoted energy-efficient lighting solutions for select markets, which included hospitals and assisted care facilities and nursing homes
• Sales region: Central and South New Jersey
• Overcame the challenges inherent to working for a startup company: establishing our name recognition within highly competitive established markets, gaining vital larger accounts to build our credibility, etc
• Secured and managed Hackensack Meridian Health and RJWBarnabas Health accounts
• Ranked #1 among 10 NARs
• Built a $1.4M sales pipeline within a 2–6-month cycle

• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
• Contacted customers to assess satisfaction and current needs.
• Promoted event staging and management services for commercial and government accounts nationally
• Created a new product for holiday décor, which became a portfolio standard
• Managed all aspects of the sales process, from cold calling to account development to contracts management
• Achieved 120% to quota, 1st year
• Served the NJ and NY markets, gaining several new accounts via referrals from earlier customers

• Honored to have worked in the flagship retail store ~ this was the #3 store in sales volume nationally
• Aside from direct training, performed own research to leverage our competitive advantages – going the ‘extra mile’ as a sales professional, and enjoyed sales training role
• Among accolades, earned 'Champion Role' status, designating outstanding leadership
• Ranked 'Top 10 Producer' in sales, out of 7500+ reps in NY Metro region
• Averaged 120% to quota over entire tenure

• Promoted climate control – heating, ventilation-air conditioning equipment for temporary environments: construction companies, event management services
• Region: NY, NJ, PA and CT
• Established vital sales and account management skills, serving select clients, including the PGA, UniverSoul Circus and New York Fashion Week
• Tenure underscored ability to 'Hit the ground running' within a new industry and product line
• Ranked #1 in region, 2004 and 2005
• Averaged 116% to quota over tenure