Scott Adeclat

H-E-B

06.2021 - Current

Answered customer questions about product availability and shipment times.
Maintained clean and organized work environment to maintain customer safety.
Collaborated with team members to improve overall customer experience and boost company reputation.
Developed strong relationships with customers, establishing trust and loyalty through attentive service.
Managed customer complaints effectively, offering solutions that exceeded expectations.
Built strong relationships with customers and colleagues by providing friendly and personable service.
Provided exceptional support during peak hours as well as holidays and special events.
Refunded money and adjusted bills to resolve customer service or billing complaints.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Processed returns and exchanges, adhering to company policies while prioritizing customer satisfaction.
Trained new employees on company procedures, products, and best practices in customer service.
Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
Promptly responded to inquiries and requests from prospective customers.
Followed up with customers about resolved issues to maintain high standards of customer service.
Sought ways to improve processes and services provided.

Summary