Summary
Overview
Work History
Education
Skills
Accomplishments
Employment References
Timeline
Generic

Scott Adkins

Katy,TX

Summary

Over 20 years of customer service experience in the automotive industry. A proven and constantly improving affinity for conflict resolution and interpersonal relations. Team leadership experience in the automotive industry and a history of adapting to ever changing demands. A proactive and motivating team player able to perform above expectations in independent and collaborative environments.

Overview

25
25
years of professional experience

Work History

Parts and Service Director

Momentum CDJR of Sealy
Sealy, TX
06.2023 - Current

· Analyze expenditures and financial information to develop plans, policies, or budgets for increasing profits or improving services.

· Set operations policies and standards, including determining safety procedures for the handling of dangerous goods.

· Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.

· Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.

· Monitor spending to ensure that expenses are consistent with approved budgets.

· Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members.

· Direct investigations to verify and resolve customer or shipper complaints.

· Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts and government regulations.

· Conduct employee training sessions on subjects such as hazardous material handling, employee orientation, quality improvement, or computer use.

· Implement schedule and policy changes.

· Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.

· Perform fixed operations within the dealership parts and service departments.

· Apply Sonic Company play book and policies into every day operations.

· Monitor department productivity and growth as well as training.

Operations Manager

CarSquad
Katy, TX
10.2022 - 06.2023

Service Manager

Doggett Ford
Houston, TX
02.2021 - 10.2022

Service Manager

DeMontrond Volkswagen of Houston
Houston, TX
10.2019 - 02.2021

Service Manager

Momentum Jersey Village Volkswagen
Houston, TX
01.2015 - 10.2019

Service Advisor

Momentum Jersey Village Volkswagen
Houston, TX
07.1999 - 01.2015

Education

Associates in History - American History

San Jacinto College District
Pasadena, TX
03-1990

Skills

  • Sales Support
  • Scheduling and Planning
  • Parts Procurement
  • Cost Control
  • Schedule Management
  • Brand Management
  • Customer Service
  • Staff Management
  • Task Prioritization
  • Training and Development
  • Problem-solving aptitude
  • Interpersonal Relations
  • Negotiation and Conflict Resolution
  • Decision-Making
  • Hiring and Training
  • Active Listening
  • Staff Development

Accomplishments

  • Air Force NCO Leadership Training
  • Sonic Automotive Fixed-Op Training

Employment References

  • David Mizler Fixed Operations Dealer Consultant 713-539-9321
  • Dave Sack Parts Manager 904-505-0406
  • Kenny Wright/Used Car Director 713-240-1041

Timeline

Parts and Service Director

Momentum CDJR of Sealy
06.2023 - Current

Operations Manager

CarSquad
10.2022 - 06.2023

Service Manager

Doggett Ford
02.2021 - 10.2022

Service Manager

DeMontrond Volkswagen of Houston
10.2019 - 02.2021

Service Manager

Momentum Jersey Village Volkswagen
01.2015 - 10.2019

Service Advisor

Momentum Jersey Village Volkswagen
07.1999 - 01.2015

Associates in History - American History

San Jacinto College District
Scott Adkins