Over 20 years of customer service experience in the automotive industry. A proven and constantly improving affinity for conflict resolution and interpersonal relations. Team leadership experience in the automotive industry and a history of adapting to ever changing demands. A proactive and motivating team player able to perform above expectations in independent and collaborative environments.
· Analyze expenditures and financial information to develop plans, policies, or budgets for increasing profits or improving services.
· Set operations policies and standards, including determining safety procedures for the handling of dangerous goods.
· Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
· Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.
· Monitor spending to ensure that expenses are consistent with approved budgets.
· Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members.
· Direct investigations to verify and resolve customer or shipper complaints.
· Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts and government regulations.
· Conduct employee training sessions on subjects such as hazardous material handling, employee orientation, quality improvement, or computer use.
· Implement schedule and policy changes.
· Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
· Perform fixed operations within the dealership parts and service departments.
· Apply Sonic Company play book and policies into every day operations.
· Monitor department productivity and growth as well as training.