SCOTT A. GREENWOOD
Denton,Tx
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Training General Manager
Black Walnut Cafe
Coppell, TX
12.2015 - Current
- Currently responsible for direct supervision of3-4 salaried managers,40-45 hourly partners with annual sales of $3M
- Serving all three-day parts in upscale full service bar, elevated service restaurant
- Conducted orientation sessions and tailored training schedules for all new managers and hourly partners.
- Winner of guest satisfaction and GM/Store of the year for year over year sales Growth, hourly retention and profitability
- Reopened restaurant post pandemic to new elevated service program to improve guest satisfaction and grow PPA and Check average.
- Created prep to line program to maximize shelf life, reduce waste, improve cleanliness and reduce hourly labor costs.
Service Manager
Cracker Barrell Old Country Store
Allen, TX
07.2015 - 12.2015
- Coached new hires on30/60/90 day goals and followed up for completion
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to sales levels.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
General Manager
Corner Bakery Cafe
Dallas, TX
10.2006 - 07.2015
- Responsible for the direct management of25-35 hourly staff and three salaried mangers of $2.5 million in annual sales from catering and retail sales of NorthPark Center, Dallas location
- Winner of numerous awards for sales growth, cost controls and financial results
- Trained and mentored new managers and shift supervisors with use of Manager Stepping Stones training programs
- Worked with AD on weekly sales wrap up reporting and communications including new company initiatives
- Managed budget implementations, employee reviews, training, schedules, and sanitation levels.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Assistant General Manager
La Madeleine Bakery, Bistro, Café
Dallas, TX
06.2005 - 10.2006
- Responsible for the direct management of35-45 hourly staff and3 salaried managers in a training bakery of $2.2 million in annual sales
- Consistently proven food cost management skills through coaching and counseling of staff and strong adherence to menu specifications
- Created a guest obsession mentality to both Front and back of house to improve guest relations and overall staff moral
- Involved in weekly P&L reporting, weekly labor management
General Manager
Metro Media Restaurant Group
Lake Zurich, IL
06.2002 - 05.2005
- General Manager of $2.5 million annual sales unit directly responsible for the coordination of three salaried managers and50-60 hourly associates
- Weekly P&L reporting and daily labor proformas
- Maintained consistent food costs and increased service standards
- Responsible for all in house promotions/staff incentives and corporate based new menu roll out
- Trained new MIT’s utilizing company based programs to ready them for manager positions
Education
Some College (No Degree) - Economics Business Administration
IL State University, Western IL. University
Skills
- Training delivery
- Staff development
- Curriculum design
- Employee engagement
- Strategic thinker
- New hire on-boarding
- Adaptive learning
- Coaching and mentoring
- Small group instruction
- Public speaking
- Leadership training
- New employee training
QUALIFIED BY
- More than twenty-five years of experience providing quality customer service, skilled at trouble shooting operations to improve customer relations.
- Successful food service operations experience that includes menu planning as well as soliciting new catering accounts and reestablishing lost accounts
- Excellent training and motivational skills, consistently successful at team building to improve service quality through communication and evaluation of current practices.
Languages
Spanish
Limited Working
Interests
- I am an avid cyclists joining several groups for physical activity, camaraderie, and personal growth
- I enjoy cooking for friends and family gatherings
Timeline
Training General Manager
Black Walnut Cafe
12.2015 - Current
Service Manager
Cracker Barrell Old Country Store
07.2015 - 12.2015
General Manager
Corner Bakery Cafe
10.2006 - 07.2015
Assistant General Manager
La Madeleine Bakery, Bistro, Café
06.2005 - 10.2006
General Manager
Metro Media Restaurant Group
06.2002 - 05.2005
Some College (No Degree) - Economics Business Administration
IL State University, Western IL. University