Scott Alexander
Summary
Experienced with strategic leadership, harnessing deep understanding of market dynamics to drive organizational success. Utilizes analytical thinking and vision to develop and implement growth strategies. Track record of fostering innovation and leading high-impact teams to achieve business objectives.
Overview
29
29
years of professional experience
Work History
CEO/CFO
ALEXANDER IDEAS
01.2014 - Current
- Company Overview: MENOFVALUE.COM
- Evaluated, hired and managed writers regarding content
- Created business plan, budget, job descriptions, and content
- Managed budget of over 100K
Customer Service Agent
OPTICS PLANET
11.2021 - 11.2022
- Resolved customer issues regarding ordering and shipping process
- Mastered company policies and regulations regarding customer procedures and sale of firearms
- Professionally communicated ideas for training and procedure improvements
Inside Sales Representative
CORVUS JANITORIAL SERVICES—Chicago IL
02.2012 - 08.2012
- Selling janitorial services to businesses in Chicago and St. Louis areas
- Coordinating schedules of Field Sales Representatives
- Presenting methods of record management
- Achieved and exceeded monthly sales and proposal generation goals
Business Coordinator
IPA/SMS/ABS– Buffalo Grove
08.2007 - 10.2010
- Networked with small-mid-size business owners in Illinois and Wisconsin and Iowa in an effort to sell them business consulting services.
- Created record number of appointments for field sales reps - Top 25
- Mastered company policies and procedures and memorized list of company services
- Worked with internal consultants on issues of employee retention
- ...Continued…
Technical Customer Support
MCGRAW-HILL (APPLE ONE) – Burr Ridge
12.2009 - 06.2010
- Provided phone support for instructors and students regarding McGraw-Hill websites / software products
- Provided resolutions for 20-30 issues per night, both via email and via phone
- Created issue resolution email templates for customers, used by other technical support representatives
- Mastered seven different McGraw-Hill products in short amount of time and provided support on them
- Provided training to other technical support representatives on various tools
- Utilized Salesforce.com and Remedy tracking systems
Technical Support Representative
ABBOTT LABORATORIES Lake Bluff, Illinois
03.2006 - 05.2007
- Provided technical and service support to customers in a customer-service focused environment.
- Tracked customer calls and scheduled users for 2nd level support via Remedy support tool.
- Temporary assignment extended for 2 months.
- Supported 35,000+ customers / Took 30-75 calls per day
- Transferred users / mastered escalation procedures / mastered routing protocols
- Handled customer requests for: software/hardware installs, contacting 2nd level techs, and level 1 computer hardware troubleshooting
- Reported potential company-wide systems issues to upper management
Technical Support Representative
ABBOTT LABORATORIES
03.2006 - 05.2007
- Company Overview: Lake Bluff, Illinois
- Provided technical and service support to customers in a customer-service focused environment.
- Tracked customer calls and scheduled users for 2nd level support via Remedy support tool.
- Temporary assignment extended for 2 months.
- Supported 35,000+ customers / Took 30-75 calls per day
- Transferred users / mastered escalation procedures / mastered routing protocols
- Handled customer requests for: software/hardware installs, contacting 2nd level techs, and level 1 computer hardware troubleshooting
- Reported potential company-wide systems issues to upper management
- Lake Bluff, Illinois
Help Desk Engineer
ANOBI TECHNOLOGIES
11.2004 - 09.2005
- Company Overview: Chicago, Illinois
- Collaborated with Client Services Manager to create strategic plans to enhance customer satisfaction.
- Provided employees with tools to maintain and increase service levels to both internal and external customers.
- Gathered, analyzed, and reported daily/weekly/monthly service statistics.
- Created used marketing and advertising materials for anobi
- Maintained and enhanced customer relations
- 50+ clients \ 7-10 calls a day: Level 1 Support and sent remote engineers to sites
- Served as Software Administrator for ACT! sales system/network monitoring software
- Designed/Wrote/implemented policies, processes, and procedures for new HD role
- Chicago, Illinois
Quality Assurance Tester / Technical Support Representative
MORNINGSTAR INC.
08.1999 - 07.2004
- Company Overview: Chicago, Illinois
- As Technical Support Representative, dealt directly with customers, helping them with technical and software usage issues, company complaints, and account problems.
- Independently resolved Morningstar cd-rom application \ Morningstar website \ and software integration issues via phone
- Tested to zero-defect release: monthly releases of cd-rom apps and web-based applications
- Utilized customer-tracking system to record software defects and customer issues to create better training \ and identify trends
- Created / Updated test plans for new applications and new features
- 30,000 clients \ 30-50 calls a day: Level 1 and 2 Support
- Chicago, Illinois
Training Specialist, Performance Development Dept.
WALGREENS CO.
11.1996 - 04.1999
- Company Overview: Deerfield IL
- Served as sole technical support person to Help Center for CBT
- Developed expertise in pharmacy/store functions
- Coded updates to program and prototypes in Authorware 2.0-4.0 2x
- Trained team members on Authorware programming
- Communicated solutions to stores in written and oral forms
- Created measure for tracking of training costs
- Created troubleshooting/researching/problem-solving networks
- Created job aids/documentation for Help Center/store personnel
- Deerfield IL
Education
Bachelor of Arts - Behavioral Science
Messiah College
Grantham, PennsylvaniaMaster of Science - Instructional Technology
Northern Illinois University
Dekalb, ILFinancial Planning Certificate Program - undefined
Northwestern University
07.2025
Fintech/Python Bootcamp - undefined
Northwestern University
07.2025
Cloud Computing AWS program - undefined
Great Learning
07.2025
Skills
- Python
- Microsoft Office: Word Expert
- Powerpoint Expert
- Excel
- Access
- Outlook
- Macs
- Cisco VPN Client
- Various mainframe applications
- Final Draft
- Morningstar Principia Pro
- Various Morningstar website tools
- Web-based creation of online classes
- WORDPRESS
- ANACONDA
- Colab
- Solidity
- Pandas
- Numpy
- ACT!
- Results orientation
- Employee coaching
- Systems thinker
- Balanced work ethic
- Staff management
- Policies and procedures
- Profit and loss management
- Budget planning
- Talent recruitment
- Business planning
- MIssion and vision
- Goal setting
- Inspirational leadership
- Effective decision making
- Strategic visioning
Timeline
Customer Service Agent
OPTICS PLANET
11.2021 - 11.2022
CEO/CFO
ALEXANDER IDEAS
01.2014 - Current
Inside Sales Representative
CORVUS JANITORIAL SERVICES—Chicago IL
02.2012 - 08.2012
Technical Customer Support
MCGRAW-HILL (APPLE ONE) – Burr Ridge
12.2009 - 06.2010
Business Coordinator
IPA/SMS/ABS– Buffalo Grove
08.2007 - 10.2010
Technical Support Representative
ABBOTT LABORATORIES Lake Bluff, Illinois
03.2006 - 05.2007
Technical Support Representative
ABBOTT LABORATORIES
03.2006 - 05.2007
Help Desk Engineer
ANOBI TECHNOLOGIES
11.2004 - 09.2005
Quality Assurance Tester / Technical Support Representative
MORNINGSTAR INC.
08.1999 - 07.2004
Training Specialist, Performance Development Dept.
WALGREENS CO.
11.1996 - 04.1999
Master of Science - Instructional Technology
Northern Illinois University
Financial Planning Certificate Program - undefined
Northwestern University
Fintech/Python Bootcamp - undefined
Northwestern University
Cloud Computing AWS program - undefined
Great Learning
Bachelor of Arts - Behavioral Science
Messiah College
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