Scott Allen
Fort Worth,TX
Summary
Accomplished Sr. Solutions Sales Manager at Nokia, adept in strategic planning and complex problem-solving, significantly exceeding sales targets through innovative customer relationship management. Skilled in negotiation and project management, I spearheaded initiatives that cultivated long-term industry partnerships, leveraging teamwork and collaboration to drive business development and product management success.
Overview
32
32
years of professional experience
Work History
Sr. Solutions Sales Manager
Nokia
Dallas, TX
05.2001 - 12.2023
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Identified and supported resale opportunities to achieve sales plans.
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Collaborated closely with internal teams to deliver top-notch customer service, ensuring seamless implementation of products and services.
- Participated in ongoing professional development opportunities, staying current with industry trends and advancements in technology to provide customers with up-to-date information and solutions.
- Navigated complex negotiations with tact and professionalism, closing deals that maximized profitability while maintaining customer satisfaction.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Provided sales forecasts for product sales opportunities within assigned accounts.
- Built and maintained strong relationships with internal stakeholders, including product management, engineering, and customer success teams to ensure seamless coordination on sales initiatives.
- Established long-term partnerships with reliable vendors through ongoing relationship management efforts.
Manager, Translations Engineering for Softswitch
2nd Century Communications
Tampa, FL
01.2000 - 05.2001
- Managed a group of translation engineer to launch VoIP Services in 48 markets.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Technical Support Engineer III
MCI Worldcom
Cary, NC
11.1997 - 01.2000
- Responded to support requests from end-users
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
Engineer
Lockheed Martin
Daegu, South Korea
09.1996 - 11.1997
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Performed preventative maintenance to keep tools and equipment functional.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
Secure Communications Maintenance Apprentice
United State Air Force
Various
02.1992 - 08.1996
- Maintained secure communications systems within the installation, safeguarding sensitive information from potential threats.
- Strengthened internal security protocols by developing and enforcing policies for secure communications across all channels.
- Collaborated with other operators to establish a secure communications infrastructure during joint military exercises.
- Managed secure communications channels, ensuring confidentiality of sensitive information transmitted via satellite networks.
- Integrated secure communications and data from worldwide locations into heterogeneous networks.
- Completed safety training courses to maintain a secure work environment for both self and coworkers.
Education
High School Diploma -
Flint Northern High School
Flint, Michigan06.1990
Certificate - Accounting And Business Management
Genesee Area Skill Center
Flint, Michigan06.1990
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Strategic Planning
Project Management
Customer Relationship Management (CRM)
Sales Techniques
Sales management
Negotiation
Product Management
Business Development
Contract Management
Teamwork and Collaboration
Timeline
Sr. Solutions Sales Manager
Nokia
05.2001 - 12.2023
Manager, Translations Engineering for Softswitch
2nd Century Communications
01.2000 - 05.2001
Technical Support Engineer III
MCI Worldcom
11.1997 - 01.2000
Engineer
Lockheed Martin
09.1996 - 11.1997
Secure Communications Maintenance Apprentice
United State Air Force
02.1992 - 08.1996
High School Diploma -
Flint Northern High School
Certificate - Accounting And Business Management
Genesee Area Skill Center