Summary
Overview
Work History
Education
Skills
Timeline
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Scott Allen

Fort Worth,TX

Summary

Accomplished Sr. Solutions Sales Manager at Nokia, adept in strategic planning and complex problem-solving, significantly exceeding sales targets through innovative customer relationship management. Skilled in negotiation and project management, I spearheaded initiatives that cultivated long-term industry partnerships, leveraging teamwork and collaboration to drive business development and product management success.

Overview

32
32
years of professional experience

Work History

Sr. Solutions Sales Manager

Nokia
05.2001 - 12.2023
  • Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
  • Identified sales opportunities by assessing environment and devising and implementing winning strategy.
  • Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
  • Identified and supported resale opportunities to achieve sales plans.
  • Delivered technical sales presentations to prospects and presented benefits and value of products.
  • Gathered valuable feedback from clients on product performance, sharing insights with engineering teams for continuous improvement efforts.
  • Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
  • Attended trade shows and seminars to promote products and network with industry contacts.
  • Collaborated closely with internal teams to deliver top-notch customer service, ensuring seamless implementation of products and services.
  • Participated in ongoing professional development opportunities, staying current with industry trends and advancements in technology to provide customers with up-to-date information and solutions.
  • Navigated complex negotiations with tact and professionalism, closing deals that maximized profitability while maintaining customer satisfaction.
  • Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
  • Provided sales forecasts for product sales opportunities within assigned accounts.
  • Built and maintained strong relationships with internal stakeholders, including product management, engineering, and customer success teams to ensure seamless coordination on sales initiatives.
  • Established long-term partnerships with reliable vendors through ongoing relationship management efforts.

Manager, Translations Engineering for Softswitch

2nd Century Communications
01.2000 - 05.2001
  • Managed a group of translation engineer to launch VoIP Services in 48 markets.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.


Technical Support Engineer III

MCI Worldcom
11.1997 - 01.2000
  • Responded to support requests from end-users
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.

Engineer

Lockheed Martin
09.1996 - 11.1997
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Performed preventative maintenance to keep tools and equipment functional.
  • Wrote, reviewed and edited technical document in accordance with template requirements.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.

Secure Communications Maintenance Apprentice

United State Air Force
02.1992 - 08.1996
  • Maintained secure communications systems within the installation, safeguarding sensitive information from potential threats.
  • Strengthened internal security protocols by developing and enforcing policies for secure communications across all channels.
  • Collaborated with other operators to establish a secure communications infrastructure during joint military exercises.
  • Managed secure communications channels, ensuring confidentiality of sensitive information transmitted via satellite networks.
  • Integrated secure communications and data from worldwide locations into heterogeneous networks.
  • Completed safety training courses to maintain a secure work environment for both self and coworkers.

Education

High School Diploma -

Flint Northern High School
Flint, Michigan
06.1990

Certificate - Accounting And Business Management

Genesee Area Skill Center
Flint, Michigan
06.1990

Skills

Team Leadership

Time Management

Verbal and written communication

Complex Problem-Solving

Strategic Planning

Project Management

Customer Relationship Management (CRM)

Sales Techniques

Sales management

Negotiation

Product Management

Business Development

Contract Management

Teamwork and Collaboration

Timeline

Sr. Solutions Sales Manager

Nokia
05.2001 - 12.2023

Manager, Translations Engineering for Softswitch

2nd Century Communications
01.2000 - 05.2001

Technical Support Engineer III

MCI Worldcom
11.1997 - 01.2000

Engineer

Lockheed Martin
09.1996 - 11.1997

Secure Communications Maintenance Apprentice

United State Air Force
02.1992 - 08.1996

High School Diploma -

Flint Northern High School

Certificate - Accounting And Business Management

Genesee Area Skill Center

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