Scott Altman
Bradenton,FL
Summary
Sales Management | Sales Operations | Customer Retention | Sales Growth
Overview
28
28
years of professional experience
Work History
Sales Associate
The Good Feet Store
01.2022 - Current
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
- Performed regular audits of merchandise displays, ensuring proper pricing, signage, and stock levels were maintained at all times.
- Played a key role in achieving store-wide performance goals through diligent adherence to company standards and commitment to continuous improvement.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
Owner/Operations Manager
Manatee Avenue Market
01.2020 - 12.2021
- Apply astute operational management and sales skills, along with exemplary customer service to build a thriving business
- Manage all aspects of the business including inventory control, budget planning, sales analysis, and product procurement, along with implementing marketing initiatives.
- Cultivated positive relationships with customers, assisting them with product purchases and fostering a friendly environment to build loyalty and grow customer base.
- Monitored sales data, forecasting sales to ensure appropriate levels were maintained and adjusted as required.
- Executed marketing initiatives to support sales growth.
- Managed the administration of financials and implemented structures and tools to efficiently track inventory.
Owner/Operations Manager
Fritz N’ Eli’s Pet Food Market
12.2013 - 01.2020
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Owner/Operations Manager
Smokey Mountain Feed
04.2006 - 10.2013
- Managed day-to-day business operations.
- Assessed supplier qua to maintain tight cost controls and maximize business operational performance
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Real Estate Agent/Sales Associate
Century 21
01.1997 - 03.2005
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Utilized advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online.
- Exceeded annual sales goals by implementing effective time management strategies and prioritizing tasks accordingly.
Education
Associate of Arts - Business
University of Maine
Orono, ME06.1990
Skills
- Sales Operations
- New Business Development
- Customer Engagement and Retention
- Inbound/Outbound Call Management
- Floor/Retail Sales
- Book of Business Development
- Team Development/Leadership
- E-Commerce
- Sales Reporting/Analysis
- Microsoft Excel, Word
- PowerPoint, Outlook
- Salesforce
- QuickBooks
Timeline
Sales Associate
The Good Feet Store
01.2022 - Current
Owner/Operations Manager
Manatee Avenue Market
01.2020 - 12.2021
Owner/Operations Manager
Fritz N’ Eli’s Pet Food Market
12.2013 - 01.2020
Owner/Operations Manager
Smokey Mountain Feed
04.2006 - 10.2013
Real Estate Agent/Sales Associate
Century 21
01.1997 - 03.2005
Associate of Arts - Business
University of Maine
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