Scott Anderson
Sioux Falls,SD
Summary
Proven track record in enhancing customer satisfaction and landscape aesthetics, notably with the City of Sioux Falls. Excelled in roles requiring customer service, active listening, and groundskeeping expertise. Demonstrated ability in staff training and teamwork, achieving significant improvements in operational efficiency and client loyalty.
Overview
8
8
years of professional experience
Work History
Groundskeeping and Maintenance
City of Sioux Falls
05.2024 - Current
- Responsible for maintaining parks in the downtown Sioux Falls area.
- Providing customer service to anyone in the downtown area while performing duties.
- Coordinated with groundskeeping staff to maintain clean, safe, and well-organized work environments at all times.
- Enhanced landscape aesthetics by executing regular maintenance tasks such as pruning, trimming, and mowing.
Membership Sales Representative
Sanford
03.2021 - 05.2024
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
- Provided training to new staff on sales techniques and membership benefits, raising overall effectiveness of team.
Corrections Officer
DOD Army
12.2017 - 08.2020
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Led inmate work crews completing maintenance, construction, farming and operations activities.
Bistro Server
Pomegranate Market
06.2016 - 09.2017
- Supported team members during busy shifts, ensuring seamless coordination of orders and timely delivery of meals.
- Conducted inventory checks regularly, ensuring adequate stock levels for uninterrupted service operations.
- Maintained a clean and organized dining area, contributing to an enjoyable dining experience for guests.
Education
High School Diploma -
Lincoln
Sioux Falls, SDSkills
- Customer Service
- Active Listening
- Problem-solving abilities
- Groundskeeping Expertise
- Goal-oriented mindset
- Verbal Communication
- Relationship building and management
- Payment Processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Staff Training
- Teamwork and Collaboration
Timeline
Groundskeeping and Maintenance
City of Sioux Falls
05.2024 - Current
Membership Sales Representative
Sanford
03.2021 - 05.2024
Corrections Officer
DOD Army
12.2017 - 08.2020
Bistro Server
Pomegranate Market
06.2016 - 09.2017
High School Diploma -
Lincoln
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