Scott Anderson
Albuquerque,NM
Summary
Skilled in driving results through strategic leadership in retail environments, emphasizing sales growth and operational excellence. Expertise in staff recruitment, onboarding, and talent management, creating a culture of accountability and continuous development among team members. Committed to maintaining high standards of customer service while effectively managing financial metrics and store operations. Proficient in executing promotional activities and enhancing the overall customer experience within the store.
Overview
35
35
years of professional experience
Work History
Sales Advisor
Fiesta Auto Group
Albuquerque, NM
01.2025 - Current
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
Guest Service Manager
Pilot Flying J Travel Center
Albuquerque, NM
06.2020 - 01.2025
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Licensed Associate Broker
Brooks Real Estate Management
Albuquerque, NM
01.2019 - 01.2022
- Negotiated between sellers and buyers over property prices and settlement deals.
General Manager
Loves Travel Stop
Albuquerque, NM
10.2005 - 01.2019
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments, and direction.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Food Service Director
Aramark
Albuquerque, NM
05.1990 - 04.2004
- Director of food service at several Universities, including The University of Houston-Downtown, Sul Ross State University, Adams State University and the University of New Mexico.
Coordinated with University representatives, staff, and patrons to maintain high standards.
Streamlined food service processes to optimize performance in academic settings.
Facilitated effective collaboration among team members to enhance service quality. - Maintained accurate records of sales, labor costs, food costs, and waste management data.
- Coordinated with event planners for catering services, menu selection, and execution.
Education
Bachelor of Arts - Communications
Fort Lewis College
Durango, COSkills
- Client satisfaction-driven
- Inventory management
- Employee training and development
- Customer service excellence
- Staff recruitment and onboarding
- Financial oversight
- Relationship management
- Leadership skills
- Strategic planning
- Professional demeanor
Timeline
Sales Advisor
Fiesta Auto Group
01.2025 - Current
Guest Service Manager
Pilot Flying J Travel Center
06.2020 - 01.2025
Licensed Associate Broker
Brooks Real Estate Management
01.2019 - 01.2022
General Manager
Loves Travel Stop
10.2005 - 01.2019
Food Service Director
Aramark
05.1990 - 04.2004
Bachelor of Arts - Communications
Fort Lewis College
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