Scott Anderson
Copperas Cove
Summary
Dynamic Shift Supervisor with proven expertise at Starbucks, excelling in team leadership and customer service. Enhanced workflow efficiency and elevated customer satisfaction through effective conflict resolution and quality control. Skilled in cash handling and inventory management, fostering a collaborative environment that drives performance and loyalty.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
04.2024 - Current
- Supervised daily operations to ensure efficient service and product quality.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Managed inventory levels, ensuring timely restocking of supplies for optimal workflow.
- Implemented procedures to enhance team collaboration and improve customer satisfaction ratings.
- Resolved customer complaints promptly, fostering a welcoming atmosphere and enhancing loyalty.
Barista
Starbucks
08.2023 - 04.2024
- Prepared and served high-quality beverages in a fast-paced environment.
- Maintained cleanliness and organization of workstations to ensure safety standards.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Assisted in training new baristas on beverage preparation and customer interaction techniques.
Bird Specialist
Raising Cane's
04.2021 - 08.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accuracy in financial handling.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Collaborated with team members to maintain store organization and cleanliness.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Trained new cooks on food safety practices and kitchen procedures for compliance.
- Managed inventory, ensuring freshness and proper stock levels to minimize waste.
- Evaluated training needs through assessments and feedback to refine curriculum and methods.
- Collaborated with management to align training initiatives with organizational goals and strategies.
- Mentored new trainers, providing guidance on best practices and development opportunities.
- Monitored trainee progress, offering additional support and resources as needed for improvement.
Education
No Degree - Computer Science
Central Texas College
Killeen, TXHigh School Diploma -
Copperas Cove High School
Copperas Cove05-2023
Skills
- Team leadership
- Customer service
- Cash handling
- Inventory management
- Conflict resolution
- Product quality assurance
- Communication skills
- Workflow optimization
- Performance monitoring
- Training and development
- Quality control standards
- Point-of-sale systems
- Time management
- Staff supervision
- Employee training
Timeline
Shift Supervisor
Starbucks
04.2024 - Current
Barista
Starbucks
08.2023 - 04.2024
Bird Specialist
Raising Cane's
04.2021 - 08.2023
No Degree - Computer Science
Central Texas College
High School Diploma -
Copperas Cove High School