Experienced and seasoned team leader with excellent communication and listening skills. Providing leadership and vision which drives teams to meet goals.
Overview
23
23
years of professional experience
Work History
Information Security Training & Awareness Leader
Synchrony Financial
2016.01 - Current
Developed Compliance based Information Security annual training content for 10K+ employees.
Developed ongoing awareness campaigns for employees and contract workers highlighting the cyber threat landscape focusing on the human risk aspect.
Identified weak points across multiple Business Unit functions and developed and delivered targeted training to resolve concerns.
Maintained team flexibility and embraced change to adapt within dynamic training needs.
Evaluated employee knowledge regularly; training, and mentoring individuals where needed.
Developed comprehensive training tracking and metrics reports and business unit performance with executive leaders.
Financial Intelligence Unit Compliance Leader
GE Capital Finance
2004.07 - 2015.12
Responsible for leading the Financial Intelligence Unit (FIU) for GE Capital's North America commercial loan and lease businesses (USA, Canada, Mexico), including GE Capital Retail Bank. Managed a team of financial crime investigators to investigate potential fraud red flags and file Suspicious Activity Reports as necessary.
Conducted preliminary investigations to confirm violations that occurred and provided necessary information to law enforcement agencies to support further investigation.
Recognized control failures in bank processes, procedures, and customer decisions and recommended process improvements.
Developed training materials to address failures identified during the fraud investigations and delivered to impacted business units.
Six Sigma Master Black Belt - Risk Management
GE Money Bank
2000.09 - 2004.06
Achieved Six Sigma Master Black Belt certification and supported multiple customer satisfaction and process improvement related projects related to Synchrony Bank's (formerly GE Consumer Finance) private label credit card portfolios. Coordinated the implementation of multiple systems and manual process projects in support of the Credit Risk Management and Fraud Prevention teams
Cultivated positive relationships with leadership teams to deliver timely and cost-effective process improvements.
Education
Bachelor of Arts - Biology
University of Rhode Island
Kingston, RI
Skills
Training Development and Delivery
Continuous Improvements
People Management
Process Improvement
Timeline
Information Security Training & Awareness Leader
Synchrony Financial
2016.01 - Current
Financial Intelligence Unit Compliance Leader
GE Capital Finance
2004.07 - 2015.12
Six Sigma Master Black Belt - Risk Management
GE Money Bank
2000.09 - 2004.06
Bachelor of Arts - Biology
University of Rhode Island
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