Scott Austin
Columbia,SC
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
17
17
years of professional experience
Work History
Owner
SCA Services LLC
01.2018 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Sales Representative Supervisor
Piedmont Truck Tire Centers
02.2015 - 12.2017
- Develop new customer territory through researching potential customers, cold calling and establishing customer base
- Exceeded quarterly targets through consistent coaching and motivation of sales representatives.
- Successfully design and implemented go to market campaigns with multiple new products and services to an exceptionally studied target market
- Responsible for determining price points and gross profit margins for each individual customer, tracking and delivering both products and services while remaining highly focused on exceptional service and customer experience.
- Boosted sales performance by implementing effective training programs for the sales team.
Commercial Sales Representative
Service Tire Truck Centers
04.2011 - 01.2015
- Answer high volume of incoming calls, while providing exceptional customer service
- Process orders, reporting and documenting many different services
- Prospect for new business relationships and build repeat business
- Increased sales revenue by establishing new client relationships and nurturing existing ones.
- Developed strategic sales plans for achieving quarterly and annual targets, resulting in consistent sales growth.
- Provided exceptional customer service, addressing client concerns promptly and effectively.
- Managed a portfolio of high-value accounts, ensuring timely follow-ups and maintaining strong relationships.
- Implemented CRM system to track leads, prospects, and ongoing communications with clients for improved efficiency.
Store Manager
Bridgestone Retail Operations
08.2006 - 03.2011
- Excel in all aspects of the customer selling lifecycle in order to achieve consistent, profitable and sustainable revenue through the promotion, selling, supporting and servicing of solutions to customers
- Daily managing of seven to twelve employees including; scheduling, payroll, assigning sales and performance goals, hiring and terminating, coaching and motivating
- Tracked, motivated and achieve monthly sales, gross profit and customer improvement
- Clearly communicate with both customer and staff informing them of any changes in service
- Responsible for: ordering and inventory, credits and debits between multiple vendors, monthly safety analyst, maintaining high volume sales and overall success of the store.
Education
Bachelor of Science in Leadership/Management -
Le Moyne College
Syracuse, NY05.2014
Skills
- Relationship Building
- Customer Relations
- Sales Leadership
- Adaptability and Flexibility
Timeline
Owner
SCA Services LLC
01.2018 - Current
Sales Representative Supervisor
Piedmont Truck Tire Centers
02.2015 - 12.2017
Commercial Sales Representative
Service Tire Truck Centers
04.2011 - 01.2015
Store Manager
Bridgestone Retail Operations
08.2006 - 03.2011
Bachelor of Science in Leadership/Management -
Le Moyne College
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