Scott Baker
Middletown,MD
Summary
Accomplished Project and Operations Manager with a proven track record at Alcatel-Lucent, enhancing business growth through strategic project planning and development. Skilled in fostering team collaboration and achieving over 95% on-time project completion rates. Excels in project scheduling and leadership, driving process improvements and operational cost reductions.
Overview
42
42
years of professional experience
Work History
Project Manager
MCA
Timonium, MD
03.2016 - 08.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Project Manager
Alcatel-Lucent
Columbia, MD
03.2008 - 02.2016
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Operations Manager
Alcatel-lucent
Columbia, MD
02.1998 - 03.2008
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Operations Manager
ADC Telecommunications
Columbia, MD
01.1996 - 04.1998
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Field Service Operations Manager
Hekimian Laboratories Inc.
Gaithersburg, MD
03.1982 - 04.1996
- Built a culture of continuous improvement by encouraging innovation from team members at all levels of the organization.
- Achieved consistent on-time project completion by effectively managing schedules, resources, and budgets.
- Negotiated beneficial contracts with suppliers/vendors resulting in cost savings without sacrificing quality or reliability.
- Reduced operational costs by optimizing resource allocation and closely monitoring expenses.
Education
Associate of Arts - Electronics
Arundel Insitute of Technoly
Baltimore, MD01.1982
Skills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
Timeline
Project Manager
MCA
03.2016 - 08.2024
Project Manager
Alcatel-Lucent
03.2008 - 02.2016
Operations Manager
Alcatel-lucent
02.1998 - 03.2008
Operations Manager
ADC Telecommunications
01.1996 - 04.1998
Field Service Operations Manager
Hekimian Laboratories Inc.
03.1982 - 04.1996
Associate of Arts - Electronics
Arundel Insitute of Technoly