Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Scott Barney

Council Bluffs,IA
Scott Barney

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

22
years of professional experience

Work History

AT&T
Omaha, NE

Technical Consultant 2
03.2017 - Current

Job overview

  • Coordinated software and hardware upgrades across multiple sites.
  • Managed customer relationships by providing prompt support services.
  • Managed and bridge the gap in communication between customer and AT&T
  • Ensure that customer receiving timely updates
  • Made sure the communication was provided timely
  • Worked with customer care and finance departments to resolve outstanding customer billing issues
  • Between 2021 and 2023 helped save the corporation $2.1 million as a result of internal investigations and audits completed
  • Provided customer full inventories of all products and services they had with AT&T including all active lines and stations.
  • Coordinated tracking of orders and escalating and expediting things at appropriate intervals to best suit the customer need. Keeping in mind what was best for the business
  • Responsible for consulting with customers and supporting company products and systems.

Alorica
Omaha, NE

Area Manager
09.2014 - 03.2017

Job overview

  • Managed a team of up to 17 service managers at one time
  • Set up time with service managers to have a one-on-one at least once per month
  • Coordinated weekly team meetings to discuss needs of the business as well as made sure that good morale was maintained
  • Maintained weekly reports that were shared with the client
  • Made sure updates provided by the team were clear and concise and easy to read
  • Teams assisted with customer billing and service assurance needs for AT&T small business customers

West Corporation
Omaha, NE

Escalations Manager
06.2013 - 09.2014

Job overview

  • Developed and implemented technical solutions for customer needs.
  • Assisted with billing and service assurance type of escalations
  • Coordinated training for service managers to help make them more effective at their job
  • Assisted with customer outages to get the customer back up and working as soon as possible while working with internal departments

West Corporation
Omaha, NE

Service Manager
07.2009 - 06.2013

Job overview

  • Maintained accurate records of all technical activities performed for each customer.
  • Assisted with product implementation at that time of new AT&T product (IP Flexible Reach)
  • Worked with internal departments to assist with the implementation of the service for the customer and make sure customer received clear and concise communication
  • Helped with turn up of new product and service for the customer
  • Transitioned to a critical care support specialist during this time working with more critical and escalated issues
  • Was involved in different pilot programs to help expand business between West Corporation and AT&T

Qwest Communications
Omaha, NE

Customer Sales Representative
10.2005 - 07.2009

Job overview

  • Assessed customer needs to recommend appropriate products or services.
  • Answered customer inquiries regarding product features, availability, and pricing.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
  • Consulted with customers regarding needs and addressed concerns.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Greeted and assisted customers to foster positive experiences.
  • Assisted in resolving customer billing issues/concerns while maintaining a good relationship.
  • Provided customer with a positive experience while also offering bundled solutions for customers to make sure they were getting the best value for what they need.

Children's Square USA
Council Bluffs, IA

Residential Youth Worker
06.2001 - 10.2005

Job overview

  • Provided individual and group counseling sessions to adolescents in residential care setting.
  • Facilitated daily activities such as educational, recreational, and social skill development for youth.
  • Monitored and documented the progress of each resident's mental health status.
  • Conducted assessments of youth to identify any potential behavioral or emotional issues.
  • Maintained a safe environment by enforcing rules and regulations set forth by the facility.
  • Developed positive relationships with residents through open communication, trust building, and role modeling.
  • Assisted in crisis management situations involving suicidal ideations or other dangerous behaviors from youth.

Education

Nebraska Christian College
Norfolk, NE

Bachelor of Arts from Youth Ministry
05.2001

Skills

  • Technical Guidance
  • Data and Information Management
  • Client Relationship Building
  • Internal Communications
  • Technical Consulting
  • Issue Resolution/Troubleshooting
  • Project Management
  • Good organizational skills
  • Interdepartmental Contact

Accomplishments

  • Recognized with a Knock Out Award by National Business Technical Team Director Phil Hinson for exceptional work and numerous accommodations sent to him about the quality of work I did
  • Was on President's Club while working at Qwest Communications in 2008 for exceeding sales goals and being within top 10% of sellers within our center.

Timeline

Technical Consultant 2

AT&T
03.2017 - Current

Area Manager

Alorica
09.2014 - 03.2017

Escalations Manager

West Corporation
06.2013 - 09.2014

Service Manager

West Corporation
07.2009 - 06.2013

Customer Sales Representative

Qwest Communications
10.2005 - 07.2009

Residential Youth Worker

Children's Square USA
06.2001 - 10.2005

Nebraska Christian College

Bachelor of Arts from Youth Ministry

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Scott Barney