Scott Batzkall
Joliet,IL
Summary
I am seeking a position that will allow me to grow as a certified skilled professional. I would like to build upon my experience in the truck parts industry, day to day operations and customer service. I have worked in unique, fast paced, and demanding work environments which have prepared me to meet and exceed the challenges I may face in achieving my objective.
Overview
22
22
years of professional experience
Work History
CORE ADMINISTRATOR
ACTION TRUCK PARTS
Bolingbrook, Illinois
01.2020 - 05.2024
- Established relationships with vendors and suppliers to ensure availability of necessary resources for successful completion of projects.
- Maintained updated records of all operational documentation such as contracts, invoices.
- Created detailed reports outlining key performance metrics related to core operations initiatives.
- Developed and implemented instructional programs.
- Communicated regularly with leadership team regarding updates on current projects or initiatives within the department.
Warranty Administrator
ACTION TRUCK PARTS
Bolingbrook, Illinois
02.2017 - 05.2024
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Kept thorough records of service actions and customer information.
- Resolved discrepancies in warranty coverage for customers.
- Managed the return of defective products from customers, ensuring timely replacement or repair.
- Evaluated existing policies and procedures for processing warranties and identified areas for improvement.
Counter Salesperson
ACTION TRUCK PARTS
Bolingbrook, IL
08.2015 - 05.2024
- Answered customer inquiries regarding prices, availability, and product features.
- Ensured shelves were stocked with the correct merchandise.
- Answered phone calls promptly and courteously to address customer inquiries or concerns.
- Attended training sessions to update knowledge on new products and services.
- Operated computerized point-of-sale system for sales transactions.
Machine Operator 3
Solo Cup Company/ Dart Container Corp.
Chicago, IL
02.2011 - 08.2015
- Identify product defects and make adjustments accordingly to product specifications
- Performs all daily maintenance and change-overs on equipment
- Troubleshoot, diagnose, and makes subsequent repair to damaged machinery
- Oracle system used in parts ordering process.
Track and Wheel Vehicle Mechanic
United States Army
Dallas/Baghdad, TX/Iraq
06.2002 - 06.2005
- Certified Diesel Mechanic through the United States Army
- Timely maintenance and repair of army vehicles in very adverse conditions
- Troubleshot and repaired issues of problem vehicles to maintain 100% mission readiness capability
- Special project support as directed by the Commanding Officer
- Combat Life Saver Course completed with high marks
- Performed patrol duty in Iraq to ensure the safety of United States troops.
Education
Diploma -
Bolingbrook High School
01.2002
Timeline
CORE ADMINISTRATOR
ACTION TRUCK PARTS
01.2020 - 05.2024
Warranty Administrator
ACTION TRUCK PARTS
02.2017 - 05.2024
Counter Salesperson
ACTION TRUCK PARTS
08.2015 - 05.2024
Machine Operator 3
Solo Cup Company/ Dart Container Corp.
02.2011 - 08.2015
Track and Wheel Vehicle Mechanic
United States Army
06.2002 - 06.2005
Diploma -
Bolingbrook High School