Scott Beane
North Las Vegas,NV
Summary
I am a highly-motivated hospitality and technology professional with over 20 years of sales, management, and operational experience and 15 years of experience in leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Overview
25
25
years of professional experience
Work History
Customer Solutions Manager
ANDMORE (Blackstone Portfolio Company)
Las Vegas, NV
01.2021 - Current
- Responsible for managing a dynamic medium to large SaaS book of business in the B2B home, gift, and furniture industries
- Manage complete sales cycle for new customers and renewals across a diverse SaaS omnichannel product suite, including B2B e-commerce websites, B2B e-commerce marketplace, order writing sales application, and event navigation mobile application
- Led end-to-end digital product onboarding, acting as a liaison between sales, onboarding, integration, support, and accounting teams resulting in successful product launches
- Ensured customer satisfaction and success across a diverse SaaS omnichannel product suite
- Drove customer digital product adoption and retention through strategic outreach, comprehensive product training, and engaging tutorial visuals/videos
- Advocated for customer needs, translating feedback into tangible feature requests for the product team leading to continuous product enhancement and innovation
- Proficient in a variety of CRM and support tools including Zendesk, Canny, Hubspot, Dynamics 365, Confluence, and Monday.com
- Hosted multi-city innovation lab meetings with internal and external stakeholders, collaborating with cross-functional teams to deliver customer-driven features and enhancements
- Drove go-to-market planning by conducting both one-on-one and large group training and education sessions before trade show market events, ens
Senior Regional Product Manager
HotelPlanner
Las Vegas, NV
04.2017 - 03.2020
- Responsible for referring & booking groups at hotels throughout Nevada
- Developing & Maintaining hotel partner relationships
- Selling company's technology as a SaaS offering, affiliate partner accounts & advertising programs while expanding brand exposure at incentive and leisure trade shows
- Conducted market research to evaluate customer preferences for new products.
- Collaborated with cross-functional teams to ensure successful product launches.
- Analyzed competitor activity in the region and identified opportunities for improvement.
Director of Sales
Exotics Racing
Las Vegas, NV
03.2015 - 04.2017
- Responsible for building and maintaining corporate accounts within the incentive and leisure travel markets
- Develop Strategies to achieve quarterly goals and maintain prospect database
- Developed and implemented sales strategies to maximize revenue growth.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Created detailed reports on sales performance metrics and trends.
- Managed a team of sales professionals to ensure performance goals were met or exceeded.
- Developed budget plans for marketing campaigns and promotional activities.
- Attended trade shows, conferences and industry events to promote the company's brand image.
Director of Sales
Richard Petty Driving Experience
Las Vegas, NV
01.2012 - 03.2015
- Responsible for building and maintaining corporate accounts within the incentive and leisure travel markets
- Developed and implemented sales strategies to maximize revenue growth.
- Managed a team of sales personnel to ensure performance goals were met or exceeded.
- Created detailed reports on sales performance metrics and trends.
- Conducted market research to identify new business opportunities.
- Attended trade shows, conferences and industry events to promote the company's brand image.
Director of Operations
Destinations by Design
Las Vegas, NV
01.2010 - 01.2012
- Managed an operations team of eight managers operating over 300 events annually at an estimated annual revenue of over $25M
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed the logistics and operations for high-profile clients with complex program needs
- Hired, trained and motivated operations team to operate at peak performance
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Coordinated activities between different departments to ensure successful completion of projects.
- Represented company on all high-profile site inspections, client presentations, industry events and trade shows
Incentive Sales Manager
Richard Petty Driving Experience
Las Vegas, NV
04.2006 - 01.2010
- Sold experiences to corporate groups, incentive houses & local destination management companies on a local and national level
- Responsible for building and maintaining corporate accounts within the incentive travel market from lead generation, proposal, contract, event management and follow-up
- Maintained prospect database, prepare sales activity reports and develop strategies to achieve quarterly goals
- Additional duties included budget management and attending national trade shows including IT&ME, SEMA, MPI as well as various sales trips
Account Manager
Destinations by Design
Las Vegas, NV
04.2004 - 07.2006
- Promoted to manage an account base of major incentive houses for an elite DMC/event company based in Las Vegas
- Responsible for building and maintaining professional relationships with past, present and prospective clients
- Assisted clients with site inspections, proposal generation, contracting, operation of events, budget management, invoicing and follow-up
- Negotiated contracts with clients to maximize profitability.
Operations Manager
Destinations by Design
Las Vegas, NV
03.1999 - 04.2004
- Managed the logistics and daily operation of corporate incentive trips, sales meetings and various product launches
- Responsible for the coordination of transportation, staffing, activities, team-building, group dinners, special events, theme parties and entertainment
- Built and maintained on-going supplier relations to be able to negotiate best rates, concessions and contract terms to maximize client's budget and company value
- Supervised a part-time staff of 40 – 50 employees in the daily aspects of group operations
Skills
- Self-Motivated
- Goal Driven
- Customer Focused Approach
- Passionate Team Leader
- Proven Ability to Influence Performance
- Proficient in Sales Cycle Phases
- Strong Negotiator
- Excellent Problem Solver
Education
- University of Nevada, Las Vegas - B.S. in Hotel Administration
- Microsoft Azure Fundamentals Certificate
- Microsoft Azure AI Fundamentals Certificate
- Phi Delta Theta Fraternity
Hobbies and Interests
HotelPlannerMonday.com
- Golf
- Travel
- Camping
- Woodworking
- Off-Roading
- Running
Timeline
Customer Solutions Manager
ANDMORE (Blackstone Portfolio Company)
01.2021 - Current
Senior Regional Product Manager
HotelPlanner
04.2017 - 03.2020
Director of Sales
Exotics Racing
03.2015 - 04.2017
Director of Sales
Richard Petty Driving Experience
01.2012 - 03.2015
Director of Operations
Destinations by Design
01.2010 - 01.2012
Incentive Sales Manager
Richard Petty Driving Experience
04.2006 - 01.2010
Account Manager
Destinations by Design
04.2004 - 07.2006
Operations Manager
Destinations by Design
03.1999 - 04.2004
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