Scott Bellisario

• Manage customer complaints and rectify issues to complete satisfaction.
• Provide guests with positive experience and professional impression.
• Answer phones to respond to customer inquiries and transfer calls to appropriate staff members.
• Promote high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
• Handle payment processing and provide customers with receipts.
• Cultivate professional relationships with guests, improving customer retention through coordinated service.
• Provide administrative support to coworkers, taking on additional tasks during high-volume periods.
• Work with housekeeping and maintenance staff to address and resolve building and room issues.
• Facilitate successful front desk operations for high-volume hotel.
• Input customer data into reservation systems and updated to reflect room changes.
• Answer phone calls and emails to make accurate reservations.

• Developed social media campaigns to help clients increase their business opportunities and boost brand identity.
• Collaborated closely with clients in an effort to understand their business needs and what activities would boost their success.
• Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple media outlets.
• Planned and publicized events, including negotiating vendor contracts and designing promotional materials.
• Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it.
• Completed strategic competitive analysis by assessing strengths and weaknesses of competitors.
• Analyzed performance of all marketing programs to identify the best opportunities for optimization.
• Developed onsite body content, meta descriptions and page titles in support of SEO strategies.
• Planned and negotiated media buys, including TV, radio, print and digital.

• Created and managed all social media programs including Internet forums, blogs, social platforms, and message boards.
• Developed a brand identity, including a distinctive graphic style and tone for all company communications.
• Managed the complete design and launch of the company's website.
• Created official company pages on various social platforms and sites to facilitate interaction with customers.
• Managed the in-house advertising program consisting of print and collateral media pieces.
• Promoted brand awareness through content interactions, SEO optimization and attractive web design.
• Coordinated monthly and quarterly marketing promotions and community events.
• Tracked negative communication about the organization on websites and and other platforms and developed strategies for addressing it.
• Ensured that social media content was updated each day in an effort to keep it relevant, informative and engaging.

Details of this position are available upon request.

• Created, developed, negotiated, booked, promoted, and produced entertainment.
• Worked with booking agents, promoters, vendors, public agencies and other business partners as needed.
• Established and nurtured relationships with celebrities and talent (bands, DJ’s, artists, etc.).
• Organized and managed local events that showcased clients properties and brands.
• Managed entertainment budget and staff.
• Monitored performance and ticketing process to assure compliance with auditors.
• Operated A/V and show-related systems during events.
• Set-up venue layouts for entertainment events.
• Supervised, coordinated and scheduled other entertainment events such as fundraisers and charity events.