Scott Bennett
Burlington,Burlington
Summary
Nearly my entire life has been working with the general public in some form of customer service environment. I have more than 15 years of restaurant and bar experience coupled with 20 plus years in the automotive industry selling and leasing new/used cars.
I have a genuine passion for working with people; both coworkers and the guests I serve - and I humbly submit to that I go that extra distance to ensure not only guest satisfaction, but promote repeat and referral business as well.
I am high energy, adaptive, and embrace a new challenge(s) in a workplace.
Overview
14
14
years of professional experience
Work History
Server/Server Trainer/Bartender
T.G.I. FRIDAY'S - Bar & Restaurant
Burlington, NJ
07.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server/Bartender
Casa Camida
Long Branch, NJ
08.2015 - 03.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
Server/Trainer/Certified Corporate Trainer
Chili's Restaurant
Kirkwood, MO
03.2007 - 01.2015
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
Education
Associate of Arts - Business Administration
Brookdale Community College
Lincroft, NJ08.1990
Skills
- Team Player
- High-Energy and Stamina
- Conflict and Complaint Resolution
- Age Verification
- Ability to Lift 30 Pounds
- Customer Service and Rapport
- High-Volume Dining
- Warm and Friendly
- Order Accuracy and Delivery
- Transactions and Cash Handling
- Dining Room Cleaning and Upkeep
- Specials Promotion and Upselling
- Special Requests and Substitutions
- Cool Under Pressure
- Food and Beverage Service
- Menu Memorization and Presentation
- Bill Computation
- Daily Specials Memorization
- Glassware Polishing
- Wine Pairings
- Check Payment Processing
- Table Bussing
- Beverage Preparation
- Guest Accommodations
- Suggestive Selling
- Patron Experiences
- Hospitality Service Expertise
- Billing and Payment Processing
- Guest Relations Management
- Guest Satisfaction
- Cocktail Knowledge
- Waiting Tables
- Social Perceptiveness
- Identification Requirements
- Stocking and Replenishing
- Sales Expertise
Timeline
Server/Server Trainer/Bartender
T.G.I. FRIDAY'S - Bar & Restaurant
07.2021 - Current
Server/Bartender
Casa Camida
08.2015 - 03.2020
Server/Trainer/Certified Corporate Trainer
Chili's Restaurant
03.2007 - 01.2015
Associate of Arts - Business Administration
Brookdale Community College
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