Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Bevan

Mason,OH

Summary

Results-driven Consultant with comprehensive experience leading and improving industry operations. Uniquely qualified to navigate rigors of latest standards, specifications and protocols for organizational and regulatory needs fulfillment. Lends complex roadmaps and calls-to-action to regularly achieve ambitious objectives.

Overview

18
18
years of professional experience

Work History

Stable Asset Fund Consultant

Standard Insurance Company
Cincinnati, OH
04.2016 - 10.2023
  • Organized meetings between stakeholders to discuss project details and timelines.
  • Assisted in developing new methods for data collection and analysis techniques.
  • Developed and implemented customized strategies to meet client needs.
  • Conducted research and analysis of market trends, customer behaviors, and competitive landscape.
  • Created comprehensive reports on project progress and results for clients.
  • Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
  • Collaborated with clients to develop action plans to address specific challenges and objectives.
  • Analyzed complex information from multiple sources to identify patterns or trends that could be used as a basis for decision-making.
  • Advised senior management on strategic planning, financial forecasting, budgeting, operations optimization, organizational design, process reengineering .
  • Facilitated workshops with cross-functional teams to review current practices related to innovation and growth opportunities.
  • Evaluated existing systems and processes against industry best practices for efficiency enhancement purposes.
  • Identified potential risks associated with proposed solutions or projects.
  • Provided recommendations based on quantitative data analysis regarding strategic direction.
  • Reviewed existing policies and procedures and suggested improvements where necessary.
  • Developed solutions tailored specifically to each client's unique needs while staying within their allocated budgets.
  • Maintained strong relationships with key stakeholders throughout the duration of the project lifecycle.
  • Presented findings from research studies at conferences or seminars in order to raise awareness about various topics related to the consulting field.
  • Engaged in regular professional development activities such as attending webinars or reading relevant literature in order to stay abreast of current trends in the consulting industry.
  • Drafted proposals outlining solutions to identified issues in the organization.
  • Assisted in developing and implementing different workflows and communication processes.
  • Coordinated activities among internal departments while ensuring compliance with all applicable laws and regulations.

Operations Manageer

Standard Retirement Services
Cincinnati, OH
06.2009 - 05.2016
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Created and managed budgets for operational departments and monitored progress against goals.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Negotiated contracts with vendors for services necessary for daily operations.
  • Collaborated with other managers across the organization to develop strategies that support overall company objectives.
  • Implemented systems for tracking operational performance metrics.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Planned and coordinated logistics for large-scale events or conferences.
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Conducted regular audits of employee performance and provided feedback on areas of improvement.
  • Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Prepared reports summarizing operational results against established goals and objectives.
  • Monitored team progress towards achieving milestones set forth in project plans.
  • Scheduled meetings between internal teams and external stakeholders when necessary.
  • Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
  • Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
  • Engaged with existing and potential clients to gain insight into needs.
  • Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
  • Integrated technology to increase efficiency and real-time accountability of operational tasks.
  • Created company handbook to document corporate policies and procedures.
  • Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.
  • Prepared financial analysis for contract negotiations and product investment decisions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Structured HR consulting services to support clients during organizational developments and changes.

Team Leader - Data Management

Standard Retirement Services
Cincinnati, OH
11.2007 - 06.2009
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Created and managed budgets for operational departments and monitored progress against goals.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Negotiated contracts with vendors for services necessary for daily operations.
  • Collaborated with other managers across the organization to develop strategies that support overall company objectives.
  • Implemented systems for tracking operational performance metrics.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Planned and coordinated logistics for large-scale events or conferences.
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Conducted regular audits of employee performance and provided feedback on areas of improvement.
  • Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Prepared reports summarizing operational results against established goals and objectives.
  • Monitored team progress towards achieving milestones set forth in project plans.
  • Scheduled meetings between internal teams and external stakeholders when necessary.
  • Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
  • Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
  • Engaged with existing and potential clients to gain insight into needs.
  • Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
  • Integrated technology to increase efficiency and real-time accountability of operational tasks.
  • Created company handbook to document corporate policies and procedures.
  • Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.
  • Prepared financial analysis for contract negotiations and product investment decisions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Structured HR consulting services to support clients during organizational developments and changes.

Account Manager

Standard Retirement Services
Harrisburg, PA
11.2005 - 01.2007
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Provided training and guidance to new Account Managers.
  • Negotiated contracts with clients to maximize profitability.
  • Conducted market research to identify potential customers.
  • Analyzed client data and identified opportunities for growth.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Resolved customer complaints in a timely manner.
  • Developed strategies to increase revenue from existing accounts.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Presented product features and advantages to potential customers during sales meetings.
  • Collaborated with marketing team to develop promotional materials for clients.
  • Maintained accurate records of all customer interactions in the CRM system.
  • Solicited feedback from customers on their experience with products or services.
  • Monitored industry trends and made recommendations for changes in strategy accordingly.
  • Assisted in developing pricing models based on competitor analysis.
  • Prepared monthly financial statements for each account.
  • Attended trade shows and conferences as a representative of the company.
  • Generated leads through cold calling activities.
  • Participated in brainstorming sessions to develop new ideas for business development initiatives.
  • Ensured compliance with industry regulations when dealing with clients.
  • Provided technical support to customers when needed.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Built and maintained productive relationships with customers and internal partners.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Renewed existing accounts by cementing trusting relationships with customers.
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
  • Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
  • Negotiated contracts and closed agreements to maximize profits.
  • Sourced new opportunities to introduce products and services to potential customers.
  • Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
  • Motivated and worked with onboarding team members to successfully integrate new employees into organization.
  • Pitched to new clients by leveraging client base and targeting strategic partnerships.
  • Collaborated with sales team to collectively drive growth and market share.
  • Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
  • Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Produced sales documents, finalized deals and filed records.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Greeted and assisted customers to foster positive experiences.
  • Recognized security risks to properly handle situations.
  • Increased profitability and revenue by generating $[Amount] in sales.
  • Operated register, handled cash and processed credit card transactions.
  • Reduced process lags by training employees on best practices and protocols.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Recruited, hired and trained new hires to optimize profitability.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Replenished and arranged items to maintain appearance.
  • Reset store displays for special events and seasonal merchandise changes.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by [Number]%.
  • Posed as models for advertising, artistic creation and display of goods.

Education

Finance

Washington And Jefferson College
Washington

Finance

Indiana University of Pennsylvania
Indiana

Skills

  • Management Coaching
  • Disaster Recovery Planning
  • Business Planning
  • Cost Analysis
  • Requirements Gathering
  • Technical Review
  • Client Requirements Assessment
  • Resource Allocation
  • Timeline Development
  • Go-to-Market Strategies
  • Staff Management
  • Best Practices Implementation
  • Continuous Improvement
  • Failure Analysis
  • Performance Tracking
  • Quality Assurance
  • Configuration Management
  • Assessments
  • Operations Analysis
  • Employee Management
  • Research and Development
  • Project Leadership
  • Integrity and Honesty
  • Project Implementation
  • Project Management
  • Client Engagement
  • Data Warehousing
  • Client Relationships
  • Executive Support
  • Customer Relationship Management
  • PHP
  • MS Office
  • Strategic Planning
  • Reporting Capabilities
  • Reports and Documentation
  • Cultural Awareness
  • Goal Setting
  • Server Management
  • Forecasting and Reporting
  • Market Penetration
  • Cloud Computing
  • Problem-Solving
  • Project Analysis
  • Performance Assessments
  • Processes and Procedures
  • Subject Matter Expert
  • Kayako Support Ticketing System
  • Work Product Development
  • MySQL
  • Analytical Thinking
  • Issue Resolution
  • Process Optimization
  • Process Improvement
  • Work Planning and Prioritization
  • Outcome Accountability
  • Change Management
  • Client Rapport
  • Delivery Assurance
  • Software Troubleshooting
  • Attention to Detail
  • Resource Evaluation
  • User Support
  • Safety Regulations
  • Content Management System

Timeline

Stable Asset Fund Consultant

Standard Insurance Company
04.2016 - 10.2023

Operations Manageer

Standard Retirement Services
06.2009 - 05.2016

Team Leader - Data Management

Standard Retirement Services
11.2007 - 06.2009

Account Manager

Standard Retirement Services
11.2005 - 01.2007

Finance

Washington And Jefferson College

Finance

Indiana University of Pennsylvania

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Scott Bevan