Scott Bickel
Salisbury,MD
Summary
Proven sales and customer service expert from Yelloh, adept in route planning and client relations, enhanced sales revenue through strategic upselling. Demonstrated ability to exceed sales goals with a goal-oriented mindset and effective time management. Achieved significant customer retention by prioritizing issue resolution and fostering strong client partnerships. Competitive Route Sales Representative with strong background providing customers with specific products to address needs and requirements. Effective in handling orders and verifying delivery of accurate shipments in alignment with strict schedules. Innovative and focused professional polished in maintaining accurate records of sales, developing leads and prospects and resolving customer issues.
Overview
6
6
years of professional experience
Work History
Route Service Sales Representative
Yelloh (formerly Schwans Home Delivery)
2022.11 - Current
- Increased sales revenue by consistently upselling products and services during routine customer visits.
- Conducted regular vehicle maintenance checks to ensure safety and reliability during service routes.
- Collaborated with team members to devise strategies for achieving sales targets and improving overall route performance.
- Managed inventory levels daily to ensure timely restocking of products and minimize shortages.
- Enhanced customer satisfaction by promptly addressing concerns and providing efficient route service solutions.
- Identified potential new customers within assigned territory through market research and cold calling techniques.
- Trained new route service representatives on company procedures, product knowledge, and best practices for excellent customer service.
- Streamlined delivery processes for improved efficiency and reduced delivery times.
- Adhered to all safety regulations while operating company vehicles to ensure a safe working environment for both employees and clients.
- Participated in regular meetings with supervisors to discuss performance metrics, identify areas for improvement, and develop action plans for success.
- Developed strong client relationships, resulting in repeat business and long-term partnerships.
- Provided exceptional customer service by actively listening to client needs and offering tailored product recommendations based on their requirements.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Displayed products properly at customer sites and according to company specifications and policies.
- Facilitated clear communication between customers and company management to resolve any issues or concerns quickly.
- Assisted in the development of more efficient routing plans, reducing fuel costs and travel time between stops.
- Implemented effective time management strategies to maximize productivity during daily routes.
- Continuously updated product knowledge through ongoing training sessions, enabling informed conversations with clients about features and benefits of offerings.
Courier
Fed Ex Express
2018.01 - 2022.11
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Education
Bachelor of Arts - Communications
York College of Pennsylvania
York, PA01.1993
Skills
- Strong customer service
- Effective Time Management
- Goal-oriented mindset
- Scheduling flexibility
- Upselling strategies
- Sales proficiency
- Route Planning
- Client Relations
- Issue Resolution
- Customer Retention
- Leads Prospecting
- Sales Goals
Timeline
Route Service Sales Representative
Yelloh (formerly Schwans Home Delivery)
2022.11 - Current
Courier
Fed Ex Express
2018.01 - 2022.11
Bachelor of Arts - Communications
York College of Pennsylvania
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