Scott Biggers
Gilbert,AZ
Summary
Proven track record of service, enhancing operational efficiency and client satisfaction through sophisticated service and strategic planning. Excelled in complex problem resolution and time management. Demonstrated expertise in meeting deadlines and fostering team growth, embodying detail orientation and executive presentation skills.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work History
Behavioral Health Technician
Canyon Vista Recovery Center
Mesa, AZ
08.2022 - Current
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in client progress.
- Conducted client rounds to check on residents.
- Searched resident belongings prior to and during stays.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Performed client intake procedures according to internal standards for new admissions.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Delivered compassionate client care, focusing on safety, comfort and emotional support.
- Treated clients and families with respect and dignity.
- Enhanced client engagement in their treatment plan through active listening and empathetic communication skills.
Associate Life Insurance Agent
Northwestern Mutual
Little Rock,, AR
09.2014 - 05.2022
- Directly supported Wealth Management Advisor in managing operation workflow.
- Worked directly with clients to address complex insurance and financial planning needs.
- Organized client files and information in accordance with company’s policies and procedures
- Expanded client relationships with frequent contact.
- Prepared annual reviews for clients, highlighting performance metrics and discussing potential adjustments to their portfolios.
- Developed comprehensive financial reports for client review, ensuring transparency and understanding of their investment progress.
- Supported clients during major life events, such as retirement or career transitions, by adjusting their financial plans accordingly.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Maintained up-to-date knowledge of industry regulations, trends, and products to best serve client needs.
- Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
Associate Financial Representative
Northwestern Mutual
St Louis, MO
10.2013 - 07.2014
- Worked as part of a large staff for a highly producing Wealth Management Advisor with multiple out of state joint work partners
- Supported three Senior Case Managers in multiple aspects of insurance and investments.
- Collaborated with cross-functional teams to address complex client needs, such as estate planning or tax optimization strategies
Medical Transportation
He Said, She Said LLC
Denver, CO, CO
01.2013 - 10.2013
- Provided transportation for clients who were receiving rehabilitative treatment for their long term disability injuries
- Clients ranged from amputees, to brain injury sufferers to broken bones to back injuries
- Transported from one to five clients each day, between Denver, Fort Collins, CO (65 miles north of Denver) and Rifle, CO (180 miles west of Denver).
Associate Financial Representative
Northwestern Mutual
Little Rock, AR
01.2001 - 12.2012
- Directly supported Wealth Management Advisor in managing operation workflow.
- Worked directly with clients to address complex insurance needs.
- Organized client files and information in accordance with company’s policies and procedures.
- Took care of all aspects of Group Disability Insurance service and applications.
- Achieved Associate Financial Representative designation.
- Completed Series 6 and 63 securities licenses.
- Increased client retention through building strong relationships and consistent communication.
Education
General Studies -
Lake Forest College
Lake Forest, IL 09.1992 - 05.1993
Skills
Meeting multiple deadlines
Executive presentation development
Client meeting preparation
Complex problem resolution
Detail Oriented
Sophisticated client service
Time management
Careerfocus
Motivated and reliable office administrative professional with over 20 years’ experience providing executive level support. Decisive, analytical, creative, and able to problem solve in an ever-changing environment with business owners, professional groups and firms. Works well individually with minimal supervision or as part of a team. Highly motivated self-starter with strong organizational skills. Quick and effective professional resolution of high-pressure situations.
Timeline
Behavioral Health Technician
Canyon Vista Recovery Center
08.2022 - Current
Associate Life Insurance Agent
Northwestern Mutual
09.2014 - 05.2022
Associate Financial Representative
Northwestern Mutual
10.2013 - 07.2014
Medical Transportation
He Said, She Said LLC
01.2013 - 10.2013
Associate Financial Representative
Northwestern Mutual
01.2001 - 12.2012
General Studies -
Lake Forest College
09.1992 - 05.1993
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