Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Blanchard

Panama City,FL

Summary

Detail-oriented professional with experience in customer support, scheduling, and CRM systems. Skilled in data entry, documentation, and process coordination, with strong organizational and communication abilities. Proven ability to manage high-volume client interactions while maintaining accuracy and efficiency. Seeking to leverage administrative and data management expertise in a growth-focused role.

Overview

4
4
years of professional experience

Work History

BMW Outbound Service Specialist

Motorwerks BMW
04.2024 - 09.2025
  • Managed 50+ customer interactions daily, scheduling and confirming service appointments with accuracy.
  • Delivered responsive assistance by resolving inquiries and concerns efficiently over the phone.
  • Implemented targeted outreach strategies to re-engage declined service customers and drive retention and revenue.
  • Conducted data-driven outreach campaigns to customers in competitor markets, promoting service advantages.
  • Coordinated service logistics by confirming appointments and assessing transportation needs for seamless visits.
  • Utilized Reynolds & Reynolds, DealerSocket, and Solera CRM to track, schedule, and document customer interactions.

BMW Product Specialist

Motorwerks BMW
04.2022 - 03.2024
  • Partnered with sales and management teams to support customer engagement and ensure a smooth showroom experience.
  • Delivered product presentations and demonstrations, documenting customer needs and preferences for tailored solutions.
  • Served as a reliable point of contact for product questions in both sales and service, maintaining long-term client relationships.
  • Encouraged adoption of digital tools, including the BMW App, to enhance customer ownership experience.
  • Maintained detailed knowledge of BMW products through structured training programs and on-the-job learning.
  • Contributed to dealership success by promoting consistent, high-quality customer interactions and accurate product information.

Real Estate Agent

Coldwell Banker Realty
11.2021 - 01.2023
  • Built strong relationships with lenders, appraisers, home inspectors, and escrow companies to ensure smooth transactions.
  • Prepared contracts, closing statements, deeds, and other legal documents, ensuring accuracy and compliance.
  • Evaluated clients' financial situations and helped them find properties within their budget.
  • Conducted property showings, negotiated offers, and guided clients through the buying and selling process.
  • Developed marketing strategies, including online listings and open houses, to attract buyers.
  • Managed the closing process, ensuring all paperwork was completed and deadlines met.
  • Provided exceptional customer service, fostering long-term relationships and client referrals.

Education

High School -

Park High School
Cottage Grove, MN
06.2021

Minnesota Real Estate License -

The CE Shop
Woodbury, MN
01.2021

Skills

  • CRM Systems and Databases
  • Data Management
  • Microsoft Office Suite
  • Client Support
  • Cross-Team Collaboration
  • Process Improvement
  • Customer Retention
  • Time and Task Management
  • Document Preparation
  • Adaptability

Timeline

BMW Outbound Service Specialist

Motorwerks BMW
04.2024 - 09.2025

BMW Product Specialist

Motorwerks BMW
04.2022 - 03.2024

Real Estate Agent

Coldwell Banker Realty
11.2021 - 01.2023

High School -

Park High School

Minnesota Real Estate License -

The CE Shop

Similar Profiles

CREATE PROFILE