Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Scott Bligh

Modesto,CA

Summary

Detail focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

27
27
years of professional experience

Work History

Store Manager

Big Lots
Turlock
11.2023 - Current
  • Assessed operational efficiency of the store's departments.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Performed regular price checks to ensure competitive pricing.
  • Organized promotional events to increase product awareness.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.
  • Updated POS system with new products and promotional offers.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Ensured compliance with safety regulations and company policies.
  • Resolved customer complaints in a timely manner.
  • Established customer service standards and monitored staff compliance.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Store Manager

99 Cents Only
Modesto, CA
04.2023 - 11.2023
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Store Manager

Big Lots
Modesto, CA
11.2004 - 04.2023
  • Oversaw all store operations while generating 7.72 million in year end sales.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Collaborated with District Manager to recruit and develop personnel and cultivate top performance.
  • Interviewed, hired, supervised and trained 50 employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Translated marketing information into strategic plans for establishment.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Restocked inventory upon shipment arrival and checked merchandise into microsoft system to maintain accurate records.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Fostered healthy team environments to promote collaboration and boost productivity.

Store Manager

Michaels Companies Inc.
Turlock, CA
06.2002 - 11.2004
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Translated marketing information into strategic plans for establishment.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Store Manager

Rite Aid
Redwood City, CA
04.1997 - 06.2002
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw company merger to drive seamless transition and integration of operations.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Education

De Anza College
Cupertino, CA

Skills

  • Employee supervision and motivation
  • Store operations oversight
  • Store opening and closing procedures
  • Shift checklists
  • Staff training and development
  • Reliable
  • Team-oriented
  • Employee development
  • Policy/program development

Accomplishments

  • Exceeded sales goals by 20% in 2020.
  • Led team to achieve regional top sales, earning recognition from upper management.
  • Consistently maintained high customer satisfaction ratings.

Timeline

Store Manager

Big Lots
11.2023 - Current

Store Manager

99 Cents Only
04.2023 - 11.2023

Store Manager

Big Lots
11.2004 - 04.2023

Store Manager

Michaels Companies Inc.
06.2002 - 11.2004

Store Manager

Rite Aid
04.1997 - 06.2002

De Anza College

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Scott Bligh