Scott Bodenhamer
Fishers,IN
Summary
Dynamic Service Manager at Penske Chevrolet with a proven track record in customer service management and team leadership. Expert in conflict resolution and workflow management, consistently enhancing customer satisfaction and fostering a positive work environment. Skilled in training and developing staff to achieve business goals while ensuring high safety standards.
Overview
26
26
years of professional experience
Work History
Service Manager
Penske Chevrolet
10.2020 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Perform warranty administrative duties daily.
- Ensure high safety standards for employees and facility.
Service Lane Supervisor
Penske Honda
10.2005 - 10.2020
- Enhanced customer satisfaction by efficiently managing service lane operations and addressing client concerns.
- Established a positive work environment that promoted teamwork, open communication, and employee recognition initiatives.
- Collaborated with sales teams to identify cross-selling opportunities, increasing revenue streams for the company.
- Streamlined workflow processes for improved productivity, implementing effective scheduling and task delegation.
Service Advisor
Tom Wood VW
04.2003 - 10.2005
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Automotive Technician
Don Sisk Pontiac Buick GMC
07.1999 - 03.2003
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
GED -
Hesperia High School
Hesperia, CA04-1994
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Customer service
- Workflow management
- Team collaboration and leadership
- Trustworthy and honest
- Quality assurance
- Workplace safety
- Documentation and reporting
Timeline
Service Manager
Penske Chevrolet
10.2020 - Current
Service Lane Supervisor
Penske Honda
10.2005 - 10.2020
Service Advisor
Tom Wood VW
04.2003 - 10.2005
Automotive Technician
Don Sisk Pontiac Buick GMC
07.1999 - 03.2003
GED -
Hesperia High School
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