Hi, I’m
Scott Boggs
Enon,OH
Summary
Accomplished Senior Engineer with a proven track record at Kongsberg Precision Cutting Systems, enhancing project efficiency by 75% through innovative solutions and rigorous analysis. Skilled in AutoCAD and adept at leadership, I excel in translating customer needs into high-quality products. Mentored junior engineers, fostering professional growth while managing significant budgets and client relationships.
Overview
37
years of professional experience
Work History
Kongsberg Prcision Cutting Systems
Senior Engineer
11.2007 - Current
Job overview
- Improved project efficiency by streamlining engineering processes and implementing innovative solutions.
- Conduct rigorous failure mode analysis and executed comprehensive remote based hardware/software tests resulting in a 75% resolution rate to prevent the need of onsite repairs.
- Assisted field engineers to troubleshoot and repair 3 axis cutting systems involving pneumatic air cylinder and switching, servo robotics and power management utilizing frequency inverters for 3 phase vacuum starters.
- Mentored junior engineers, providing guidance in best practices and fostering professional growth opportunities.
- Delivered high-quality products by collaborating closely with sales teams to understand customer needs and translate them into viable solutions.
B-Structured IT Services
Owner
06.2004 - 11.2007
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Provided new system integration while catering to retail rollouts such as Kroger's Colored Receipt printers at each checkout, various hotel chain Wireless Solutions, Macdonald's Wireless systems as well as Walgreens and other retail chain wireless inetgrated solutions.
ESKO Graphics Inc.
Professional Services Manager
05.1999 - 06.2004
Job overview
- Managed customer and sales support of computer operating system, graphics application software development, customer education and professional services.
- Implemented best practices in service delivery, resulting in higher quality outcomes for clients.
- Guided and directed 14-member cross-functional team to success by building strong internal and client relationships, driving continuous improvement and leading resolution of escalated issues with clients.
- Deployed re-engineering and training of department towards professional services methods.
- Responsible for $3M budget, submitted budget reports and budget projections/needs annually.
ESKO Graphics Inc.
Field Service Engineer
08.1987 - 05.1999
Job overview
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
- Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
- Scheduled service calls according to customer location and urgency of need.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
Education
The Ohio State UniversityColumbus, OH
Bachelor of Science from Computer Science
05-1984
University Overview
- Honoree of Naval Technical Training school of Antisubmarine Warfare operation and technical training.
- Class Honorman Scholarship Recipient National University
Skills
- Leadership skills
- Technical presentation
- Management skills
- Strong analytical mind
- Technical expertise
- Technical reporting
- Debugging techniques
- Training and mentoring
- AutoCAD
- Schematic reading
- IT skills
- Construction expertise
- Software Development
Accomplishments
- Documented and resolved integration problems which led to the founding of in-house integrations that prepared and tested customer orders prior to shipping. Prior to this implementation we were experiencing for too many installation issues in the field causing delay of implementation and training goals.
- Increased contract revenue 70% as Professional Services Manager over 3 years.
- Managed team of 14 to lead the industry in business applications and knowledge of industry trends.
Languages
English
Full Professional
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations.
- Augmented Reality (AR) Development
- Youth Development Programs
- Community Cleanup
- Youth mentor, providing guidance and support to empower the next generation of leaders.
- Volunteer Work
- Outdoor Recreation
- Camping
- Kayaking
Timeline
Senior Engineer
Kongsberg Prcision Cutting Systems
11.2007 - Current
Owner
B-Structured IT Services
06.2004 - 11.2007
Professional Services Manager
ESKO Graphics Inc.
05.1999 - 06.2004
Field Service Engineer
ESKO Graphics Inc.
08.1987 - 05.1999
The Ohio State University
Bachelor of Science from Computer Science
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