Scott Bogumil
Gresham,OR
Summary
To apply my extensive experience in customer service and Software support for a progressive technology company. My background includes experience with multiple operating systems, computer software and SQL databases. Hardworking and reliable Software Support Analyst with strong ability in Troubleshooting. Offering drive and self motivation. Highly organized, proactive and punctual with team-oriented mentality.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Software Support Analyst
Syntellis Software Solutions
09.2017 - 09.2023
- Worked on Syntellis’ software support/client retention team responding to customer software inquiries via phone & email/web as scheduled and as needed during overflow
- Testing, researching, and resolving a wide variety of workflow and system issues using professionalism and sound judgment throughout all interactions.
- Escalating defects to the development team for software updates or urgent patches.
Software Support Technician
Springbrook Software
01.2015 - 01.2016
- Worked on Springbrook’s software support/client retention team responding to customer software inquiries via phone & email/web as scheduled and as needed during overflow
- Testing, researching, and resolving a wide variety of workflow and system issues
Senior Software Support Analyst
XTS Software Corp. DBA Axium
09.2007 - 11.2014
- Worked on Axium’s software support/client retention team responding to customer software inquiries via phone & email/web as scheduled and as needed during overflow
- Testing, researching, and resolving a wide variety of workflow and system issues
- Handling SQL analysis from the team to determine if there are defects that need to be escalated to the Development team or pushed back for aworkflow solution
Education
Computer User Support -
Linn-Benton Community College
01.1999
MLRS Crew-Member, Ammunition Specialist, Supply Specialist -
United States Army
01.1993
Diploma -
Lakeridge High School
Skills
- Windows
- Microsoft Office
- Quickbooks
- Transact SQL
- Salesforce
- Software Knowledge
- User Support
- Analytical Thinking
- Problem-solving abilities
- Friendly and Patient
- Collaborative Team Player
Accomplishments
- Combat Veteran.
- above 95% CSAT
Affiliations
- Charity Streamer (through Twitch) for Deported Veterans Advocacy Project - https://www.veteransforpeace.org/our-work/vfp-national-projects/deported-veterans-advocacy-project
Certification
- 2010 Entry level SQL training at Portland Community College (certificate).
References
References available upon request.
Timeline
Senior Software Support Analyst
Syntellis Software Solutions
09.2017 - 09.2023
Software Support Technician
Springbrook Software
01.2015 - 01.2016
Senior Software Support Analyst
XTS Software Corp. DBA Axium
09.2007 - 11.2014
Computer User Support -
Linn-Benton Community College
MLRS Crew-Member, Ammunition Specialist, Supply Specialist -
United States Army
Diploma -
Lakeridge High School
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