Tiffany Bohland

• Educate patients and clinicians on the use and maintenance of Medi's compression solutions.
• Act as a liaison with clinicians, patients and DME provider.
• Travel throughout established region balancing time in clinics with clinicians and patients to support market growth.
• Produce a monthly report on clinic activity.
• Evaluate, measure and fit patients for all of Medi's compression solutions

• Penetrated new territories. Successfully established and maintained relationship with Discount Drug Mart's largest hospital system account.
• Managed inventory at over 60 stock and bill closets within that hospital system.
• Facilitated sales by cultivating productive relationships with medical staff as well as hospital administration.
• Verified patient benefits and collected patient responsibility.
• Performed application and product education of compression stockings custom, inelastic and off the shelf, Don Joy brand, Aircast, ProCare, Exos as well as Bone Growth Stimulator.
• Work with medical staff to obtain proper insurance documentation requirements for each item to be dispensed.
• Updated all DME orders in Epic to meet CMS standards.
• Addressed each customers needs and wants to recommend suitable product options.
• Maintained communication with medical providers to assess overall satisfaction, resolve complaints, and promote new offerings.
• Supplied Physicians and Cast Techs with in-depth trainings on services and products provided.
• Worked with clinicians on smooth implementation and operation of new products.
• Demonstrated products and specific features at multiple hospital locations and special events.
• Trained new customer service representatives on best practices, policies and procedures.

• Managed mast calendar and scheduled appointments for multiple Medical Providers and Wound Care Nurses (WOCN) based on optimal patient loads and clinician availability.
• Maintained current and accurate medical records for patients.
• Obtained and recorded vitals as directed by medical or nursing staff.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
• Registered new patients in Cerner prior to appointment setting
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery

• Owned and operated successful publication sold at all Horse Racing Facilities throughout Southern California.
• Ensured regulatory compliance by staying informed on industry standard and maintaining accurate documentation for audits.
• Oversaw end to end business process to maintain proficiency and profitability
• Trained and motivated employees to perform daily business functions.

Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly

• Exceeded revenue targets through effective marketing strategies and expanding product offerings.

• Opened and operated new Servpro franchise
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Successfully managed team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
• Established strong customer relationships through excellent communication and attentive service.
• Achieved consistent growth with careful planning and execution of business development initiatives.
• Expanded client base through targeted networking initiatives, resulting in increased sales opportunities
• Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients