Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Boone

New York,NY

Summary

Results-driven Operations Manager with over 10 years of experience in overseeing daily operations, enhancing efficiency, and optimizing processes. Proven track record of leading cross-functional teams to success through strategic planning, problem-solving, and continuous improvement initiatives. Skilled in budget management, project coordination, and resource allocation to drive business growth and achieve operational excellence. Excellent communication and leadership skills to motivate staff, foster collaboration, and achieve company objectives. Seeking to leverage expertise to drive operational success in a dynamic organization.


Overview

8
8
years of professional experience

Work History

Area Manager

Sp+, Bronx/ Brooklyn, NY
06.2020 - Current
  • Routinely visit my 8 properties to ensure procedures, corporate policies, appearance and cleanliness guidelines, and rules and regulations are being followed.
  • Maintained OT Rate of 2.0% while reducing expenses by 64%.
  • Developed, trained, and supervised a staff of 100 employees with 8 direct reports within the portfolio.
  • Performed Weekly Labor/Expenses analysis to monitor and control locations' overall P&L statement.
  • Conduct monthly audits, safety assessments, and implementation of CDC guidelines
  • Assist with the installation of new PARCS, and coordinate the Project to meet deadlines
  • Provided yearly historical data for budget planning and subsequent re-forecasting
  • Conducted regular market analysis and competitor assessments to identify opportunities for growth and market expansion.
  • Managed a budget of $21 million, effectively allocating resources to maximize profitability and meet financial targets.
  • Cultivated strong relationships with key stakeholders, including customers, vendors, and internal teams, to ensure seamless operations and customer satisfaction.
  • Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
  • Enhanced customer satisfaction through focused staff training and regular performance evaluations.
  • Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.

Operation Manager

Cowan Systems, Stamford, NY
10.2017 - 06.2020
  • Oversaw day-to-day operations, leading a team of 50 employees to achieve key performance indicators and meet department goals
  • Conducted regular performance evaluations, provided coaching and mentoring, and managed staffing levels to optimize efficiency
  • Act as Project Manager to keep customer initiatives and growth strategies on track
  • Maintain customer accounts by managing and monitoring commitments of our Customers.
  • Identify and assess customers’ needs to achieve satisfaction
  • Influence others to ensure meeting customer’s requirements
  • Perform customer network analytics
  • Conduct daily face-to-face customer meetings
  • Leverage customer relationship to achieve revenue growth with understanding our customers inefficiencies

Operations & Marketing Coordinator

Houston Texans, Houston , TX
02.2017 - 10.2017
  • Directed with facility maintenance and security to help repair and oversee the safety of all the staff.
  • Handle Aspects of tryouts, visits, signings, releases.
  • Maintain All Social Media Account
  • Responsible for productivity reporting, staffing, customer service, annual reviews, purchasing supplies, daily staff meetings, payroll, and training.
  • Provide excellent customer service and generate repeat business and referrals
  • Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success
  • Supporting marketing executives in organizing various projects
  • Communicate directly with clients and encourage trusting relationships
  • Coordinated logistics for events, trade shows, and promotional activities to ensure successful execution
  • Oversaw inventory management and procurement processes to maintain adequate supply levels
  • Collaborated with cross-functional teams to optimize operational processes and improve overall efficiency

Education

Bachelor - Management, Marketing

Hofstra University
West Hempstead, NY
05.2015

Skills

  • Operations Management
  • Leadership
  • Project Management
  • Safety Protocol
  • Budget Management
  • Employee Retention
  • Personnel Management
  • Strategic Planning
  • Data Analysis
  • Training and Mentoring
  • Customer Service
  • Team development
  • Relationship building and management

Timeline

Area Manager

Sp+, Bronx/ Brooklyn, NY
06.2020 - Current

Operation Manager

Cowan Systems, Stamford, NY
10.2017 - 06.2020

Operations & Marketing Coordinator

Houston Texans, Houston , TX
02.2017 - 10.2017

Bachelor - Management, Marketing

Hofstra University

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