Scott Briley
Eldorado,TX
Summary
Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence. Seasoned management professional successful at establishing excellent working relationships with customers, employees, vendors and contractors. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Team-driven Business Operations Manager committed to developing specific and attainable departmental goals and standards while supporting the vision of the organization. Determined leader with over 8 years of contributing to short and long term business planning and strategy. Offering integrity, a strong work ethic and sound judgement skills.
Overview
20
20
years of professional experience
Work History
Business Operations Manager
John E. Meador Construction, Inc
Eldorado, TX
11.2018 - Current
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Initiated and boosted relationships with various wholesalers to deliver on-trend Oil Field Construction for customers.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Developed and launched loss-prevention program, reducing theft 80%.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Eased team transitions and new employee orientation through effective training and development.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised daily operations of multi-million dollar Oil Field Construction operation.
- Mitigated business risks by working closely with staff members and assessing performance.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Monitored over 110 employees' day-to-day activities and made plans to rectify issues.
- Trained new employees on proper protocols and customer service standards.
- Developed and rolled out new policies designed to bolster productivity and reduce overall costs.
EHS Director
John E. Meador Construction, Inc
Eldorado, TX
04.2017 - 11.2018
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Eliminated dangerous behaviors potentially impacting worker safety in Oil Field Construction settings through careful analysis and process optimization.
- Evaluated workplace conformance with OSHA standards and regulations, implementing immediate strategies to resolve deficiencies.
- Optimized new employee training on gear and procedures to maximize team safety.
- Developed recommendations to reduce hazards by improving gear, behaviors and procedures.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Recommended measures to help protect workers from potentially hazardous work methods, processes and materials.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Drove operational improvements which resulted in savings and improved profit margins.
- Used Microsoft Word and other software tools to create documents and other communications.
- Adhered to social distancing protocols and wore mask or face shield.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Foreman/Safety Director
Spot On Pipeline Services, LLC
San Angelo, TX
05.2014 - 04.2017
- Helped to build culture of safety focused on reducing incidents and eliminating hazards.
- Used benchmarks like units built per injury and contract amounts per injury to assess program success.
- Recognized, documented and advised on removal of hazards.
- Verified monthly practice of fire drills for every work shift.
- Developed and implemented safety tracking, training and management programs.
- Trained and certified employees in assessment procedures and safety behaviors.
- Conducted safety audits and investigated plant quality issues.
- Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards.
- Inspected worksites, practices and gear for compliance with established safety standards.
- Responded to any emergencies as instructed and with utmost efficiency.
- Developed safety training procedures and authored manuals for distribution to staff members.
- Streamlined and directed occupational safety trend and current hazards analyses.
- Checked written JSAs and permits for adherence to regulations.
- Wrote, coordinated and delivered mass educational briefings focused on occupational accident trends and prevention.
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Provided assistance in managing health and safety programs aligned with industry standards.
Certified Respiratory Therapist
Community Medical Center
San Angelo, TX
08.2009 - 05.2014
- Monitored patient's physiological responses to therapy such as vital signs, arterial blood gases and blood chemistry changes.
- Provided comprehensive care to improve and strengthen clients' respiratory functions.
- Aided physicians with various procedures such as bronchoscopies, ventilator management and intubations.
- Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.
- Managed and operated mechanical ventilators to deliver airway management.
- Provided antibiotics, bronchodilators and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
- Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
- Monitored patient reactions to drugs and carefully documented findings.
- Treated patients after conducting assessments and laboratory testing.
- Conducted tests such as EKGs and drainages.
- Assessed, diagnosed and treated breathing issues.
- Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
- Provided emergency care to patients.
- Analyzed and ran tests and conveyed results to other staff.
- Responded to emergency codes and calls during off-hours and immediately initiated treatment.
- Educated patient and family on patient's illness and available remedies.
- Assessed response to planned care through monitoring and recording patient condition.
Certified Respiratory Therapist
Seminole Hospital District
Seminole , TX
06.2005 - 08.2009
- Monitored patient's physiological responses to therapy such as vital signs, arterial blood gases and blood chemistry changes.
- Provided comprehensive care to improve and strengthen clients' respiratory functions.
- Aided physicians with various procedures such as bronchoscopies, ventilator management and intubations.
- Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.
- Analyzed patient and family feedback to identify opportunities for staff recognition and areas for improvement.
- Provided antibiotics, bronchodilators and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
- Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
- Monitored patient reactions to drugs and carefully documented findings.
- Treated patients after conducting assessments and laboratory testing.
- Conducted tests such as EKGs and drainages.
- Assessed, diagnosed and treated breathing issues.
- Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
- Provided emergency care to patients.
- Analyzed and ran tests and conveyed results to other staff.
- Evaluated care policies using patient records and current research findings to develop better treatment.
- Responded to emergency codes and calls during off-hours and immediately initiated treatment.
- Educated patient and family on patient's illness and available remedies.
- Assessed response to planned care through monitoring and recording patient condition.
Electrical Lineman
Southwest Texas Electric Coop
Ozona, TX
09.2001 - 08.2004
- Added or removed wire to shorten or lengthen lines, using various types of splices, connectors and clamps.
- Inspected power lines and poles for signs of damage or wear, interference and degradation and reported findings to supervisor.
- Worked on both dead and energized lines.
- Responded to emergencies and outages that required additional labor and assistance for repairs.
- Removed old poles and hardware and replaced with new equipment.
- Maintained solid safety record with no OSHA-recordable incidents.
- Resagged loose lines to prevent failures.
- Observed company safety rules and regulations to minimize workplace accidents and reduce electric shocks.
- Performed maintenance and reconducting work in varied weather conditions.
- Oversaw daily operations to ensure high levels of productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
BBA - Business Administration
Tarleton State University
Stephenville, TX12.2017
Associate of Applied Science - Respiratory Therapy
Midland College
Midland, TX05.2006
High School Diploma -
Christoval High School
Christoval TX05.1997
Skills
- Verbal and Written Communication
- Supplier Monitoring
- Records Organization and Management
- Employee Motivation
- Focus and Follow-Through
- Business Leadership
- Administrative Management
- Team Leadership
- Decision Making
- Customer Service Management
- Deadline Management
- Multitasking and Prioritization
- Search Engine Optimization
- Business workflows
- Staff Management
- Onboarding and training
- Relationship building and management
- Business Development
- Professional rapport
- Business administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Business Operations Manager
John E. Meador Construction, Inc
11.2018 - Current
EHS Director
John E. Meador Construction, Inc
04.2017 - 11.2018
Foreman/Safety Director
Spot On Pipeline Services, LLC
05.2014 - 04.2017
Certified Respiratory Therapist
Community Medical Center
08.2009 - 05.2014
Certified Respiratory Therapist
Seminole Hospital District
06.2005 - 08.2009
Electrical Lineman
Southwest Texas Electric Coop
09.2001 - 08.2004
BBA - Business Administration
Tarleton State University
Associate of Applied Science - Respiratory Therapy
Midland College
High School Diploma -
Christoval High School
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