Scott Brown
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Lowe's through effective staff management and problem-solving. Excelled in training and mentoring, achieving top save rate recognition at Cox Communications. Skilled in multitasking and employee motivation, consistently delivering projects on time and within budget, driving results and fostering collaboration.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Flooring and Home Decor Supervisor
Lowe's
01.2020 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Sales and Project Manager
Next Gen Roofing
07.2021 - 09.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Coordinated material procurement and required services for projects within budget requirements.
HVAC Assistant
Armer Air
03.2019 - 01.2020
- Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Conducted regular inspections of installed systems to guarantee optimal performance levels were upheld consistently over time.
- Provided exceptional customer service by effectively communicating with clients throughout all stages of projects.
- Maintained safe work environments by adhering to strict safety protocols and guidelines.
Security Sales Associate
Protect Your Home/Defenders
02.2019 - 01.2020
- Built relationships with customers to encourage repeat business.
- Drove revenue by engaging customers, effective,y building rapport and lasting relationships.
- Implemented upselling strategies, recommending complementary accessories an more robust security systems to keep customers safe in their homes,
- Worked alongside retail representatives as a subject matter expert, boosting sales by enhancing product presentations
Collections Specialist
RCH
01.2018 - 02.2019
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls, and maintained calm and professional demeanor in challenging circumstances
- Negotiated to collect balances using probing techniques to determine debtors' reasons for delinquency and counseled them on options.
- Processed payments and applied to customer balances.
Grocery Manager
Sprouts
03.2014 - 12.2017
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Conducted regular performance evaluations to identify areas for improvement within the team.
- Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
- Managed scheduling efficiently, ensuring full coverage during peak hours without overspending on labor.
Collections Specialist
Cox Communications
08.2005 - 11.2014
- Addressed and alleviated customer concerns by ensuring they understood their existing services.
- Turned negative customer experiences into positive ones by finding solutions for them to retain their service
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
- Used innovative problem solving, consultative selling, and unsurpassed customer service.
- Trained and mentored new team members on scripts, company processes, and services and performance strategies
- Recognized as Cox Aspiring Leader
- Recognized for achieving the Top Save Rate in 2009
Retail Sales Associate
Frito-Lay
04.2000 - 08.2005
- Ordered, displayed, and stocked all Frito Lay products.
- Maintained up to 35 different accounts, built displays, and rotated product.
- Generated brand awareness and positive product impressions to increase sales.
- Organized store merchandise racks and displays to promote and maintain and visually appealing environments.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Awarded Rookie of the Year for the Western Region and was granted my own route in only seven months
Education
GED -
Central High School
OnlineSkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Development
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
Certification
State of Arizona-Department of Public Safety Fingerprint Card
State of Arizona Board of Technical Resources (B.T.R) Licensed
Forklift Certified
Bucket Truck Certified
OSHA Certified for Ladders
Timeline
Sales and Project Manager
Next Gen Roofing
07.2021 - 09.2023
Flooring and Home Decor Supervisor
Lowe's
01.2020 - 08.2024
HVAC Assistant
Armer Air
03.2019 - 01.2020
Security Sales Associate
Protect Your Home/Defenders
02.2019 - 01.2020
Collections Specialist
RCH
01.2018 - 02.2019
Grocery Manager
Sprouts
03.2014 - 12.2017
Collections Specialist
Cox Communications
08.2005 - 11.2014
Retail Sales Associate
Frito-Lay
04.2000 - 08.2005
GED -
Central High School
Similar Profiles
Austin UptainAustin Uptain
Lowe's Associate/Loader and Unloader at Lowe'sLowe's Associate/Loader and Unloader at Lowe's
Randy SelvageRandy Selvage
Retail Store Manager at Lowe'sRetail Store Manager at Lowe's
Charles CoxCharles Cox
Dept Supervisor at Lowe'sDept Supervisor at Lowe's
Michael DelinskyMichael Delinsky
Performance Instructor at Lowe'sPerformance Instructor at Lowe's
Patrick PrudencioPatrick Prudencio
Flooring-Home Decor Department Supervisor at Lowe's Companies IncFlooring-Home Decor Department Supervisor at Lowe's Companies Inc