Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Manager
Scott Brown

Scott Brown

Roanoke,IN

Summary

Highly proficient leadership, organizational development, and public speaking coach. Sharp business acumen honed in business operations and human resource management. Stellar presentation and facilitation skills in virtual, in-person, and hybrid formats. Track record of galvanizing and leading teams to deliver high-impact results.

Overview

21
21
years of professional experience
1
1
Certification

Work History

FOUNDER / COACH / SPEAKER / STORYTELLER

Hardie Leadership Consulting
12.2010 - Current
  • Coach business leaders/executives one-on-one to find and/or hone their unique leadership voice and presence.
  • Develop and present in-person and online workshops to enhance organizational culture/climate and behavioral alignment.
  • Identify business development challenges and customer concerns for proactive resolution especially around engagement and retention.
  • Delivered 100+ keynote speeches, presentations, and workshops to businesses, associations, and conferences.
  • Help leaders develop organizational habits to consistently enhance customer and employee experiences.
  • Created mission and vision statements for use by employees; translated statements into organizational culture.
  • Authored the book, "What If? The Question Leaders Ask to Change the Game".

DISTRICT DIRECTOR / PROGRAM QUALITY DIRECTOR

Toastmasters International
06.2019 - 06.2022
  • Led all clubs, areas, and divisions in Toastmasters District 11 (Indiana and Northern Kentucky). Responsible for 96 clubs and 1100+ members.
  • Managed annual strategic planning and annual budgeting processes.
  • Inspired district, division, area, and club performance and monitored execution of operations plans.
  • Developed and organized annual district conferences including an in-person conference (2019), virtual conference (2020), hybrid conference (2021).
  • Delivered 100+ in-person and online trainings for club members and officers.
  • Coordinated recruitment and chartering of new clubs .
  • Introduced Toastmasters to Rotary International District and Regional events throughout the Midwest.

DIRECTOR OF HUMAN RESOURCES

IKEA
03.2007 - 08.2010
  • Reduced new store annualized turnover to 21%; partnered with business units to strengthen engagement through enhanced new employee/executive onboarding programs.
  • Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
  • Developed and facilitated IKEA's first pre-opening assessment center; hired 500+ employees for each of six new stores.
  • Developed and facilitated learning and development/ buildup activities calendar and activities for new stores.
  • Maintained "open door" policy to encourage employee communications and resolution of issues.
  • Developed succession plans and promotion paths for staff.

HUMAN RESOURCE MANAGER

Bloomingdale's Department Stores
12.2002 - 08.2006
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Redesigned processes used for strategic workforce planning, talent management, and organizational development in flagship stores in both Florida and California.
  • Motivated employees through special events, incentive programs, and monthly "Talent Talks".
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Reduced turnover by 35% in Boca Raton and 55% in Century City while maintaining open-to-hire of less than 4%.
  • Enhanced team workflows and employee engagement by coordinating communication between managers and employees.

AREA GUEST SERVICE MANAGER

Walt Disney World

HUMAN RESOURCE/OPERATIONS MANAGER

Dillard's Department Stores

OPERATIONS MANAGER

Lazarus Department Stores

Education

Master of Science Organizational Leadership -

Palm Beach Atlantic University
Orlando, FL
06.2014

B.S.B.A. Accounting -

Clarion University
Clarion, PA

Skills

  • Leadership Development
  • Change Leadership
  • Client Coaching
  • Organizational Development
  • Needs Assessment
  • Employee Onboarding
  • Employee Relations
  • Relationship Management
  • Program Planning
  • Public Speaking
  • Presentation Writing
  • Work Planning and Prioritization

Websites

Certification

  • SPHR, Society for Human Resource Management
  • PHR, Society for Human Resource Management
  • DTM, Toastmasters International

Timeline

DISTRICT DIRECTOR / PROGRAM QUALITY DIRECTOR

Toastmasters International
06.2019 - 06.2022

FOUNDER / COACH / SPEAKER / STORYTELLER

Hardie Leadership Consulting
12.2010 - Current

DIRECTOR OF HUMAN RESOURCES

IKEA
03.2007 - 08.2010

HUMAN RESOURCE MANAGER

Bloomingdale's Department Stores
12.2002 - 08.2006

AREA GUEST SERVICE MANAGER

Walt Disney World

HUMAN RESOURCE/OPERATIONS MANAGER

Dillard's Department Stores

OPERATIONS MANAGER

Lazarus Department Stores

Master of Science Organizational Leadership -

Palm Beach Atlantic University

B.S.B.A. Accounting -

Clarion University

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