Summary
Overview
Work History
Education
Skills
Timeline
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Scott Brune

Branson,MO

Summary

Proven professional with a history at Hcw, where I enhanced guest satisfaction through personalized service and efficient operations. Skilled in guest services and emergency response, I excel in teamwork and problem-solving, significantly contributing to a welcoming and safe hotel environment. Demonstrated ability to improve guest experiences by leveraging local knowledge and professional demeanor. Courteous bellhop with exceptional customer service skills. Pleasant demeanor and highly knowledgeable about local events and venues. Known for working quickly and streamlining tasks for efficiency. Friendly hospitality professional guiding safety of guests and baggage. Highly motivated with background in providing excellent service. Personable and energetic Valet with efficiency, timeliness and enduring commitment to exceptional customer service. Professional and sensible driver with experience in vehicles of ranging power, transmission and energy source. Gregarious personality with flexibility in social situations and awareness of customer needs at all times.

Overview

3
3
years of professional experience

Work History

Bell Attendant/ Valet

Hcw
08.2021 - Current
  • Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
  • Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
  • Contributed to hotel safety standards by reporting any suspicious activity or security concerns to management immediately.
  • Supported event set-up and tear-down efforts as needed, contributing to successful functions held at the hotel.
  • Streamlined check-in and check-out processes by efficiently handling luggage storage and retrieval tasks.
  • Enhanced guest experience by promptly greeting and assisting with luggage upon arrival and departure.
  • Demonstrated commitment to maintaining confidentiality of guest information and respecting personal property at all times.
  • Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
  • Developed rapport with repeat clientele through attentive service tailored to individual preferences over multiple visits.
  • Promoted hotel amenities and services effectively when interacting with guests during their stay.
  • Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
  • Facilitated smooth transportation arrangements for guests, including hailing taxis and arranging shuttle services.

Education

GED -

Francis Howell North High School
Saint Charles, MO

Skills

  • Ability to Follow Directions
  • Team player attitude
  • Reliability and punctuality
  • Hotel operations understanding
  • Initiative and Self-Motivation
  • Positive demeanor
  • Professional Appearance
  • Knowledge of local area
  • Emergency response readiness
  • Cross-cultural sensitivity
  • Transportation Coordination
  • Room service coordination
  • Proper luggage handling
  • Concierge services familiarity
  • Valet parking proficiency
  • Ticketing and booking experience
  • Local directions
  • Heavy Lifting
  • Safety policies and procedures
  • Guest Services
  • First Aid Training
  • Room deliveries
  • Guest Relations
  • Valet assistance
  • Guest Flow
  • Guest Errands
  • Claim tickets
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Loading and unloading
  • Reliability
  • Excellent Communication
  • Customer service excellence

Timeline

Bell Attendant/ Valet

Hcw
08.2021 - Current

GED -

Francis Howell North High School

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Scott Brune