Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Scott Butler

Renton,WA

Summary

As a team-focused Operations Manager, I bring 23 years of experience in Warehousing, Logistics, E-commerce, and Transportation. My expertise lies in creating high-performance teams with strong retention rates, prioritizing safety in all operations. With a comprehensive background in ERP/SAP warehouse implementations and setups, I excel as a collaborative manager who utilizes both internal and external partnerships to foster operational success.

Overview

16
16
years of professional experience

Work History

B2B Fulfillment Manager

Samsung Electronics of America
01.2023 - Current
  • Developed and executed system initiatives enhancing bulk order processing efficiency.
  • Established fulfillment KPIs and metrics for reporting purposes.
  • Launched system improvements to streamline ERP operations and fulfillment procedures.
  • Directed fulfillment and logistics for B2B sales totaling $100 million.
  • Devised processes for the fulfillment and installation of builder accounts.
  • Aided Mobile Fulfillment operations and analytics during Samsung product rollouts.
  • Oversaw Mobile Net Promoter survey analysis and implemented measures to elevate customer satisfaction.

General Manager

Card Kingdom
07.2020 - 08.2022
  • Scaled operations to accommodate 85% growth during the pandemic.
  • Implemented automation solutions to enhance overall production capacity.
  • Developed new workflows to support an increase in sales revenue from $60 million to $100 million.
  • Hired, trained, and promoted 10 key leaders within the organization.
  • Expanded operations across multiple facilities to bolster inventory and sales growth.
  • Designed and executed organizational changes that improved inbound card processing by 25%.
  • Created and launched a program for new product introductions that integrates cards into inventory within four days.

Change Management Analyst

Thyssen Krupp Aerospace
09.2019 - 04.2020
  • Led the Change Agent team across all Aerospace branches.
  • Boosted company performance through detailed analysis of existing systems and suggested enhancements.
  • Successfully integrated SAP into the Extrusion facility within an expedited two-month period.
  • Formulated an RMAS training strategy and oversaw SAP training, achieving 100% completion in time for the launch.
  • Optimized internal communication pathways during transition phases, guaranteeing precise information flow to all staff tiers.
  • Elevated acceptance levels for new projects by offering extensive support during the rollout.
  • Built robust relationships with stakeholders to secure support for changes and encourage cooperative efforts.

Regional Warehouse Manager

Landsberg Orora
11.2016 - 08.2019
  • Prepared the warehouse for SAP conversion in three months, ensuring continuity of forward and reverse operations.
  • Progressed to become a regional SAP trainer within one year of its launch.
  • Assisted five facilities with the installation, training, and launch of SAP.
  • Assumed control of the Wilsonville facility's operations in March 2018. Recruited, trained, and restored the facility to full production within 14 days.
  • Designed, installed, and executed cost-saving projects, yielding savings of over $20,000 in 2018.
  • Instituted new safety programs and audits to maintain a safe work environment.
  • Managed a fleet of tractor-trailers and transfer trailers across Washington and Oregon.
  • Achieved a 10% reduction in transportation costs through strategic route management and carrier negotiations.

2nd Shift Warehouse Manager

UNFI
10.2008 - 08.2016
  • Directed second shift operations for a $125 million organic and natural food distribution center.
  • Guided a 160-member worker contact team through a three-month union labor dispute.
  • Successfully negotiated three collective bargaining agreements.
  • Created and implemented onboarding and training procedures, cutting new hire ramp-up time by 25%.
  • Executed the rollout of a new warehouse operating system (Manhattan WM) and spearheaded the associated training initiatives.
  • Established 5S cleaning and sanitation standards.
  • Consistently achieved 95% or higher on all SQF audits.
  • Introduced automation that reduced indirect labor time by 20%.

Education

Completed coursework towards Business Management -

Washington State University
Pullman, WA
05.1998

High School Diploma -

Lindbergh High School
Renton, WA
06.1996

Skills

  • Customer Relations
  • Distribution and Warehousing
  • Transportation management systems
  • Data Analytics
  • Data Driven Decision Making
  • P&L Management
  • Program Management
  • Strategic Planning
  • Change Management
  • Coaching and Training
  • Relationship building
  • People leadership
  • Union Management
  • SAP EWM, WM, MM
  • Manhattan WMS
  • MS Office Suite
  • Tableau/Power BI
  • Continuous Improvement

Accomplishments

  • Respected mentor and coach that builds balanced, diverse teams with high retention rates.
  • Managed through 3-month union labor dispute bringing production back up to 100% in 3 days.
  • Streamlined operations, resulting in a 20% reduction in operating budget.
  • Increased NPS employee promoter score from a 6 to a 56 in 6 months
  • Implemented and managed training of new warehouse operating system Manhattan and SAP.
  • Onboarded new customers accounts (Safeway, URM, Vitamin Cottage, PCC) successfully while adding approximately 6000 new SKU's.
  • Supported implementation, training, and hyper care for 6 SAP installations.

Timeline

B2B Fulfillment Manager

Samsung Electronics of America
01.2023 - Current

General Manager

Card Kingdom
07.2020 - 08.2022

Change Management Analyst

Thyssen Krupp Aerospace
09.2019 - 04.2020

Regional Warehouse Manager

Landsberg Orora
11.2016 - 08.2019

2nd Shift Warehouse Manager

UNFI
10.2008 - 08.2016

Completed coursework towards Business Management -

Washington State University

High School Diploma -

Lindbergh High School

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