Scott Butler
Renton,WA
Summary
As a team-focused Operations Manager, I bring 23 years of experience in Warehousing, Logistics, E-commerce, and Transportation. My expertise lies in creating high-performance teams with strong retention rates, prioritizing safety in all operations. With a comprehensive background in ERP/SAP warehouse implementations and setups, I excel as a collaborative manager who utilizes both internal and external partnerships to foster operational success.
Overview
16
16
years of professional experience
Work History
B2B Fulfillment Manager
Samsung Electronics of America
Seattle
01.2023 - Current
- Developed and executed system initiatives enhancing bulk order processing efficiency.
- Established fulfillment KPIs and metrics for reporting purposes.
- Launched system improvements to streamline ERP operations and fulfillment procedures.
- Directed fulfillment and logistics for B2B sales totaling $100 million.
- Devised processes for the fulfillment and installation of builder accounts.
- Aided Mobile Fulfillment operations and analytics during Samsung product rollouts.
- Oversaw Mobile Net Promoter survey analysis and implemented measures to elevate customer satisfaction.
General Manager
Card Kingdom
Seattle
07.2020 - 08.2022
- Scaled operations to accommodate 85% growth during the pandemic.
- Implemented automation solutions to enhance overall production capacity.
- Developed new workflows to support an increase in sales revenue from $60 million to $100 million.
- Hired, trained, and promoted 10 key leaders within the organization.
- Expanded operations across multiple facilities to bolster inventory and sales growth.
- Designed and executed organizational changes that improved inbound card processing by 25%.
- Created and launched a program for new product introductions that integrates cards into inventory within four days.
Change Management Analyst
Thyssen Krupp Aerospace
Kent
09.2019 - 04.2020
- Led the Change Agent team across all Aerospace branches.
- Boosted company performance through detailed analysis of existing systems and suggested enhancements.
- Successfully integrated SAP into the Extrusion facility within an expedited two-month period.
- Formulated an RMAS training strategy and oversaw SAP training, achieving 100% completion in time for the launch.
- Optimized internal communication pathways during transition phases, guaranteeing precise information flow to all staff tiers.
- Elevated acceptance levels for new projects by offering extensive support during the rollout.
- Built robust relationships with stakeholders to secure support for changes and encourage cooperative efforts.
Regional Warehouse Manager
Landsberg Orora
Kent
11.2016 - 08.2019
- Prepared the warehouse for SAP conversion in three months, ensuring continuity of forward and reverse operations.
- Progressed to become a regional SAP trainer within one year of its launch.
- Assisted five facilities with the installation, training, and launch of SAP.
- Assumed control of the Wilsonville facility's operations in March 2018. Recruited, trained, and restored the facility to full production within 14 days.
- Designed, installed, and executed cost-saving projects, yielding savings of over $20,000 in 2018.
- Instituted new safety programs and audits to maintain a safe work environment.
- Managed a fleet of tractor-trailers and transfer trailers across Washington and Oregon.
- Achieved a 10% reduction in transportation costs through strategic route management and carrier negotiations.
2nd Shift Warehouse Manager
UNFI
Auburn
10.2008 - 08.2016
- Directed second shift operations for a $125 million organic and natural food distribution center.
- Guided a 160-member worker contact team through a three-month union labor dispute.
- Successfully negotiated three collective bargaining agreements.
- Created and implemented onboarding and training procedures, cutting new hire ramp-up time by 25%.
- Executed the rollout of a new warehouse operating system (Manhattan WM) and spearheaded the associated training initiatives.
- Established 5S cleaning and sanitation standards.
- Consistently achieved 95% or higher on all SQF audits.
- Introduced automation that reduced indirect labor time by 20%.
Education
Completed coursework towards Business Management -
Washington State University
Pullman, WA05.1998
High School Diploma -
Lindbergh High School
Renton, WA06.1996
Skills
- Customer Relations
- Distribution and Warehousing
- Transportation management systems
- Data Analytics
- Data Driven Decision Making
- P&L Management
- Program Management
- Strategic Planning
- Change Management
- Coaching and Training
- Relationship building
- People leadership
- Union Management
- SAP EWM, WM, MM
- Manhattan WMS
- MS Office Suite
- Tableau/Power BI
- Continuous Improvement
Accomplishments
- Respected mentor and coach that builds balanced, diverse teams with high retention rates.
- Managed through 3-month union labor dispute bringing production back up to 100% in 3 days.
- Streamlined operations, resulting in a 20% reduction in operating budget.
- Increased NPS employee promoter score from a 6 to a 56 in 6 months
- Implemented and managed training of new warehouse operating system Manhattan and SAP.
- Onboarded new customers accounts (Safeway, URM, Vitamin Cottage, PCC) successfully while adding approximately 6000 new SKU's.
- Supported implementation, training, and hyper care for 6 SAP installations.
Timeline
B2B Fulfillment Manager
Samsung Electronics of America
01.2023 - Current
General Manager
Card Kingdom
07.2020 - 08.2022
Change Management Analyst
Thyssen Krupp Aerospace
09.2019 - 04.2020
Regional Warehouse Manager
Landsberg Orora
11.2016 - 08.2019
2nd Shift Warehouse Manager
UNFI
10.2008 - 08.2016
Completed coursework towards Business Management -
Washington State University
High School Diploma -
Lindbergh High School