Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Software
Timeline
background-images
Scott Cabral

Scott Cabral

Fort Worth,Texas

Summary

Accomplished Transportation Dispatcher at Quickway Transportation with expertise in logistics coordination and conflict resolution. Successfully implemented dispatch software, enhancing communication and reducing response times by 20%. Proven track record in fostering team collaboration and ensuring regulatory compliance, driving operational efficiency and customer satisfaction.

Experienced with managing transportation logistics and driver communication. Utilizes keen organizational skills to streamline operations and ensure punctual deliveries. Knowledge of industry regulations and safety standards enhances operational efficiency.

Overview

7
7
years of professional experience

Work History

Transportation Dispatcher

Quickway Transportation
08.2023 - Current
  • Assisted in coordinating transportation schedules to ensure timely deliveries.
  • Monitored vehicle locations using GPS tracking systems for efficient route management.
  • Communicated with drivers to relay instructions and address any concerns promptly.
  • Learned safety protocols and compliance regulations for transportation operations.
  • Responded to customer inquiries regarding delivery status and scheduling changes.
  • Supported dispatch team in maintaining accurate records of shipments and deliveries.
  • Adapted quickly to dynamic situations, facilitating effective problem-solving during delays.
  • Collaborated with team members to improve communication processes within the dispatch system.
  • Developed strong relationships with clients through proactive communication and problem-solving support.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Provided training and guidance to new dispatchers.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
  • Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
  • Created delivery routes and optimized plans for traffic, road conditions, and other factors.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Managed daily trucking operations, ensuring safety compliance and adherence to regulations.
  • Oversaw and enforced compliance with all safety regulations and DOT regulations.
  • Scheduled and dispatched drivers to locations in Dallas / fort Worth & Conroe, Texas.
  • Coordinated emergency responses, providing swift solutions to potential transportation challenges.
  • Assisted in employee training, resulting in improved dispatcher efficiency and reduced response times.
  • Coordinated dispatching of 45 drivers to accomplish daily delivery requirements.
  • Implemented new dispatch software that led to quicker response times and better communication between drivers and dispatch.
  • Enhanced team morale and cohesion by fostering environment of open communication and mutual support.
  • Facilitated training sessions for new dispatchers, elevating team's overall knowledge and capabilities.
  • Coordinated emergency responses for incidents, ensuring public safety and minimal service disruption.
  • Enhanced driver satisfaction with regular communication and problem-solving support.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Received new orders, prepared documentation, and assigned personnel.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Answered phone calls and responded to customer emails.

Driver /Commercial Driver Trainer

Quickway Transportation
03.2018 - Current
  • Operated various types of vehicles, ensuring timely deliveries and adherence to safety regulations.
  • Conducted routine vehicle inspections, identifying maintenance needs to prevent service interruptions.
  • Collaborated with dispatch team to optimize routes, enhancing delivery efficiency and reducing travel time.
  • Maintained accurate logbooks for mileage, fuel consumption, and maintenance records in compliance with regulations.
  • Assisted in training new drivers on company policies, safety procedures, and operational protocols.
  • Followed all relevant traffic laws and safety regulations.
  • Mentored junior drivers on best practices for customer service and efficient delivery techniques.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Obtained signatures from customers upon delivery of goods.
  • Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
  • Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
  • Evaluated driver performance through road assessments and classroom sessions.
  • Ensured compliance with safety regulations and industry standards during training sessions.
  • Facilitated open communication between trainees and supervisors, fostering a supportive learning environment for all participants.

Education

Associate of Science - Nursing

Weatherford College
Weatherford, TX

Skills

  • Conflict resolution techniques
  • Employee management
  • Logistics coordination proficiency
  • Strong decision-making
  • Dispatch software
  • Team collaboration
  • Effective time management
  • Documentation and paperwork
  • Trucking dispatching
  • Customer relations
  • Transportation regulations
  • Issue resolution
  • Emergency response preparedness
  • Vehicle maintenance awareness
  • Regulatory compliance adherence

Languages

English
Portuguese
Limited Working
Spanish
Limited Working

Accomplishments

Formal background training in Corrections and Law enforcement.

Prior employment with Johnson County & Hood Sheriff's Offices.

Property Control with Fort Worth Police Department

Software

Windows 11 Pro

Excel

Word

Powerpoint

Timeline

Transportation Dispatcher

Quickway Transportation
08.2023 - Current

Driver /Commercial Driver Trainer

Quickway Transportation
03.2018 - Current

Associate of Science - Nursing

Weatherford College

Similar Profiles

CREATE PROFILE