Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Caceres

Odessa

Summary

Dynamic Parts Specialist with extensive experience at Castle Honda, excelling in parts identification and customer service. Proven track record of enhancing productivity through effective collaboration with technicians and providing exceptional support. Proficient in Reynolds and Reynolds software, with strong problem-solving skills that drive operational efficiency and customer satisfaction.

Overview

23
23
years of professional experience

Work History

Parts Specialist

HondaLibertyville
02.2024 - 03.2025
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • 1 year experience working with CDK software as well as Xtime.

Parts Specialist

Honda on Grand
01.2022 - 02.2024
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
  • Tracked parts use and charged items to customer accounts for billing.
  • 2 years experience working with Reynolds and Reynolds software as well as Parts Trader and Repairlink.

Parts Specialist

Castle Honda
09.2005 - 01.2022
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Tracked parts use and charged items to customer accounts for billing.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • 17 years experience working with Reynolds and Reynolds software as well as Repairlink.

Body Shop Assistant

Chevy Hummer Schaumburg
08.2004 - 09.2005
  • Enhanced customer satisfaction by providing efficient and friendly service during vehicle drop-off and pick-up processes.
  • Contributed to a professional shop appearance by maintaining clean, presentable customer-facing areas and ensuring all equipment was in proper working order.
  • Assisted in reducing turnaround times on jobs, performing minor repairs such as small dent removals and buffing scratches efficiently.
  • Increased shop efficiency by maintaining a clean and organized work environment for all staff members.
  • Demonstrated strong problem-solving skills in identifying issues with repair processes and developing effective solutions quickly.

Body Shop Assistant

Lakeside Auto Rebuilders
10.2003 - 08.2004
  • Enhanced customer satisfaction by providing efficient and friendly service during vehicle drop-off and pick-up processes.
  • Contributed to a professional shop appearance by maintaining clean, presentable customer-facing areas and ensuring all equipment was in proper working order.
  • Increased shop efficiency by maintaining a clean and organized work environment for all staff members.
  • Maximized customer satisfaction through timely follow-ups on completed jobs, addressing any concerns or questions promptly.
  • Assisted in reducing turnaround times on jobs, performing minor repairs such as small dent removals and buffing scratches efficiently.
  • Improved workflow by assisting technicians with vehicle disassembly, repair, and reassembly tasks.

Parts Assistant

Mid City Nissan
08.2002 - 10.2003
  • Maximized storage space utilization through strategic organization of shelves and bins containing various-sized components.
  • Maintained a clean and organized work environment, contributing to increased safety and efficiency within the parts department.
  • Provided excellent customer service by quickly locating requested parts and offering knowledgeable advice on installation or repairs.
  • Developed strong relationships with suppliers, negotiating better pricing and securing priority shipments when needed.
  • Checked in stock order and organized parts bins on a daily basis.

Education

GED -

Amundsen High School
Chicago, IL
06-1999

Skills

  • Shipping and receiving
  • Returns processing
  • Packaging and labeling
  • Sales support
  • Parts identification
  • Stock control
  • Parts documentation
  • Customer service
  • Ordering parts
  • Invoice processing
  • Order fulfillment
  • Problem-solving skills
  • Email communication
  • Sales training
  • Supply orders
  • Inventory management
  • Proficient in CDK, Xtime, Reynolds and Reynolds
  • Proficient in Parts Trader and Repairlink
  • Training and coaching
  • Staff training
  • Delivery coordination
  • Parts recommendation
  • Returns management
  • Parts department organization
  • Replacement parts identification

Timeline

Parts Specialist

HondaLibertyville
02.2024 - 03.2025

Parts Specialist

Honda on Grand
01.2022 - 02.2024

Parts Specialist

Castle Honda
09.2005 - 01.2022

Body Shop Assistant

Chevy Hummer Schaumburg
08.2004 - 09.2005

Body Shop Assistant

Lakeside Auto Rebuilders
10.2003 - 08.2004

Parts Assistant

Mid City Nissan
08.2002 - 10.2003

GED -

Amundsen High School

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Scott Caceres