Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Scott Callister

Surrey,BC

Summary

Dynamic leader with a proven track record at Home Depot Canada, adept in strategic merchandising and fostering team unity. Excelled in boosting store profitability through innovative process improvements and rigorous budgeting. Skilled in employee coaching, ensuring high customer satisfaction and regulatory compliance. Demonstrates exceptional ability to lead projects from inception to completion, ensuring quality and efficiency.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Home Depot Canada
Langley, BC
04.2012 - Current
  • Manage the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Develop strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervise a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Ensure compliance with all safety regulations throughout the store premises.
  • Create promotional campaigns to increase brand awareness and attract new customers.
  • Conduct regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Collaborate with other departments within the store and effectively partner with vendors to coordinate promotions, events, and special projects.
  • Identify areas of operational inefficiency and implemented solutions to streamline processes.
  • Organize weekly meetings with department heads to review progress on key objectives.
  • Prepare detailed reports summarizing sales activity, customer feedback, and other key metrics.
  • Handle complaints from customers by empathetically listening, recording details, and offering solutions.
  • Oversee aspects of maintenance for machinery and equipment throughout the store.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interview candidates to make effective hiring decisions, and fill vacancies with strong team members.
  • Lead teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Review inventory and sales records to prepare reports for management and budget departments.

Licensed General Contractor

Self Employed
Tillamook, OR
03.1996 - 01.2010
  • Developed plans and managed construction projects from inception to completion.
  • Organized and supervised subcontractors, laborers, and vendors during the building process.
  • Ordered materials, supplies, tools, and equipment needed for job completion.
  • Inspected work sites to ensure safety standards were met and followed up on any issues or concerns that arose.
  • Reviewed blueprints and specifications to determine scope of work for each project.
  • Estimated labor costs associated with each job based on local wage rates and material costs.
  • Negotiated contracts with vendors, suppliers, subcontractors, employees, customers.
  • Monitored progress of projects to ensure they stayed within budget and timeline requirements.
  • Oversaw quality control activities throughout the entire building process to ensure customer satisfaction.
  • Provided guidance and direction to crew members regarding safety protocols as well as proper installation techniques for various types of materials used in construction projects.

Education

Some College (No Degree) - Business Administration

Northwest Nazerene University
Nampa, ID

Some College (No Degree) - Business Administration And Management

Lane Community College
Eugene, OR

Skills

  • Strategic merchandising
  • Inventory control
  • Process improvements
  • Employee coaching
  • Regulatory compliance
  • Budgeting and cost control
  • Incident reports
  • Hiring and training
  • Order management
  • Customer service and engagement
  • Team building and leadership
  • Building maintenance
  • Fleet management
  • Workforce planning and scheduling

Certification

  • Basic First Aid (Level One), St. Johns Ambulance, 2024
  • Incident Investigations Training, Home Depot Canada, January 2024 (Annually)
  • NEXT Certification, Coaching for Performance, 2015
  • Stregth Finders Certification, 2014

Affiliations

  • Community Outreach Project Manager (Team Depot Captain) - Planned, organised and led numerous community project buids for non-profit organisations (PCRS, SOS Children's Village BC, Boys and Girls Clubs of Canada), 2013-Present
  • Kids Workshop Captain - Cordinating Home Depot Langley monthly kids workshop events.
  • Mexico Mission Trips - Built small two room homes for disadvantaged families of Cera Azul, Mexico. Responsible for managing build sites leading 5-6 youth volunteers.

References

References available upon request.

Timeline

Assistant Store Manager

Home Depot Canada
04.2012 - Current

Licensed General Contractor

Self Employed
03.1996 - 01.2010

Some College (No Degree) - Business Administration

Northwest Nazerene University

Some College (No Degree) - Business Administration And Management

Lane Community College

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Scott Callister