Scott Campbell
Austin,KY
Summary
Technical support professional with strong focus on troubleshooting, system optimization, and user assistance. Expertise in resolving complex technical issues, enhancing user experience, and maintaining operational efficiency. Effective collaborator known for adaptability and delivering reliable results in dynamic environments. Skilled in communication, problem-solving, and using technical tools to support team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Irrigation Technician
Beyond Curb Appeal
02.2022 - 03.2024
- Installed irrigation systems for all types of customers, both residential, and commercial.
- Troubleshot complex issues within existing irrigation systems to identify root causes and implement lasting solutions.
- Supervised installation work of other technicians to make sure systems were fully operational.
- Improved irrigation system efficiency by conducting regular inspections and maintenance tasks.
- Prioritized and corrected irrigation breaks to quickly restore service.
- Maintained accurate records of all irrigation maintenance tasks, facilitating effective communication with clients and team members.
Customer Service Advisor
Auctane, LLC.
08.2020 - 03.2022
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Leveraged CRM tools to track customer interactions, ensuring seamless communication across multiple channels.
Business Insurance Certificate Specialist
Marsh & McLennan
06.2019 - 08.2020
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Sales Associate
National Tire & Battery
08.2017 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Technical Support Representative
BigCommerce
06.2016 - 08.2017
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
Bachelor of Arts - History
Lyon College
Batesville, AR08-2013
High School Diploma -
Georgetown High School
Georgetown, Texas08-2009
Skills
- Residential and commercial projects
- Verbal and written communication
- Valve repair
- Flow control
Certification
Texas Commission on Environmental Quality Licensed Irrigation Technician #CN606202919
Hands-On Experience working with Linux Based Shell terminal and commands for network diagnostic, troubleshooting, and resolution on client-facing/backend.
Utilized Salesforce, Workday, and other systems to assist customers with B2B technical problems and SaaS front-end issues.
Languages
English
Native or Bilingual
Spanish
Limited Working
Japanese
Elementary
Timeline
Irrigation Technician
Beyond Curb Appeal
02.2022 - 03.2024
Customer Service Advisor
Auctane, LLC.
08.2020 - 03.2022
Business Insurance Certificate Specialist
Marsh & McLennan
06.2019 - 08.2020
Sales Associate
National Tire & Battery
08.2017 - 04.2019
Technical Support Representative
BigCommerce
06.2016 - 08.2017
Texas Commission on Environmental Quality Licensed Irrigation Technician #CN606202919
Hands-On Experience working with Linux Based Shell terminal and commands for network diagnostic, troubleshooting, and resolution on client-facing/backend.
Utilized Salesforce, Workday, and other systems to assist customers with B2B technical problems and SaaS front-end issues.
Bachelor of Arts - History
Lyon College
High School Diploma -
Georgetown High School
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