Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Scott Campbell

Portland,OR

Summary

With a proven track record at TTEC for enhancing training programs and leadership development, I excel in curriculum design and stakeholder engagement. Leveraging skills in Articulate Storyline 360 and effective communication, I've significantly improved learning outcomes and operational efficiency, embodying change management and data-driven analysis to meet strategic goals.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Training Coordinator

TTEC formerly FCR
Roseburg, OR
04.2021 - Current
  • Designed and implemented comprehensive training programs tailored to organizational needs.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Facilitated group discussions among trainees regarding topics covered during a session.
  • Developed targeted courses to achieve company training objectives and enhance skills of new employees in leadership roles.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
  • Assisted in the development of succession planning initiatives through targeted training efforts.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Maintained accurate records of all trainings conducted.
  • Supported onboarding of new employees by hosting orientation sessions.
  • Created and offered additional materials to enhance training.
  • Monitored participants' progress during the training session.
  • Maintained up-to-date knowledge of training trends, developments, and best practices.
  • Ensured compliance with industry-specific training requirements and certifications.
  • Selected and assigned instructors to conduct training.
  • Facilitated team-building exercises to enhance workplace collaboration and morale.
  • Acted as a liaison between employees and management to communicate training needs and outcomes.
  • Updated existing curriculums based on changes in technology or industry standards.
  • Provided ongoing support to internal customers throughout the entire training process.
  • Coordinated continuous education and professional development opportunities for staff.
  • Collaborated with management team to determine appropriate learning objectives for each program.
  • Conducted needs assessments to identify gaps in employees' skills and knowledge.

Intake Specialist

Trosa, Inc.
Durham, NC
10.2018 - 10.2020
  • Supported the development and implementation of policies and procedures to enhance service delivery and client care.
  • Scheduled appointments for patient consultations, tests and procedures.
  • Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
  • Communicated regularly with clinical staff regarding client progress and changes in condition or behavior.
  • Helped individuals address disabilities and put together career plans.
  • Provided referrals to appropriate resources within the community when necessary.
  • Prepared patients for self-management and decision-making responsibilities.
  • Participated in ongoing training and professional development related to intake procedures and client care.
  • Facilitated communication between clients, family members, and healthcare providers to ensure seamless service delivery.
  • Maintained accurate records of all client interactions according to agency policies and procedures.
  • Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
  • Managed confidential client data in compliance with HIPAA and other relevant regulations.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Conducted follow-up communication with clients to evaluate satisfaction and outcomes of services provided.
  • Documented all patient contact activities in accordance with agency standards and regulations.
  • Assisted with the preparation of reports and presentations on intake activities and client demographics.
  • Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
  • Implemented feedback mechanisms for continuous improvement of the intake process.
  • Assisted in the development of outreach programs to increase awareness and accessibility of services

Retail Banker

Woodforest National Bank
Dillon, SC
05.2017 - 09.2018
  • Conducted financial reviews for customers in order to identify additional products or services that could benefit them.
  • Reported daily averages and shortages to operations department.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Generated reports on completed transactions for management review.
  • Adhered to strict security protocols regarding customer information confidentiality.
  • Processed new accounts including checking, savings, certificates of deposit, and IRAs.
  • Tracked sales goals set by the branch manager and implemented plans accordingly.
  • Developed marketing strategies for branch promotions aimed at increasing customer traffic.
  • Identified cross-selling opportunities to meet customer needs and referred products to increase sales volume.
  • Completed documentation for new accounts in alignment with bank policies and procedures.
  • Coordinated with other departments such as Human Resources or Information Technology when needed.
  • Participated in community events related to banking education and outreach programs.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Supported and managed promotional activities to increase bank exposure and reputation in local community.
  • Analyzed financial data from credit reports to determine an applicant's eligibility for loans or mortgages.
  • Maintained up-to-date knowledge of bank policies and procedures in order to effectively respond to customer questions.
  • Balanced cash drawer daily and maintained accurate records of all transactions conducted at the branch.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.

Personal Banker

First Citizens Bank
Darlington, SC
04.2015 - 05.2017
  • Analyzed customer credit data and other financial information to identify solutions that aligned with customer needs.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Responded promptly to customer queries and complaints to find solutions and diffuse tension.
  • Educated customers on variety of retail products and digital solutions, enhancing customer experience.
  • Analyzed financial documents provided by customers to determine their needs.
  • Followed operational standards, promoting security, risk management and compliance.
  • Created strategic financial solutions to suit individualized client needs.
  • Collaborated with team members to meet branch targets and objectives.
  • Used job-related software and computer to collect and record customer deposits, fees and issue receipts.
  • Reviewed existing accounts for accuracy of information and compliance with regulations.
  • Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Education

Bachelor of Arts - Comparative Religion

St. Leo University
St. Leo, FL
08.2017

Skills

  • Equity-Driven Initiatives
  • Change Management
  • Training Program Management
  • Curriculum Structure Design
  • New Hire Integration
  • Talent Evaluation
  • Virtual Learning Management
  • Instructional Design
  • Data-Driven Analysis
  • Survey Management
  • Program Development
  • Relationship Management
  • Data Privacy Management
  • Process Improvement
  • New Business Development
  • Leadership in Group Discussions
  • Effective Solution Implementation
  • Analytical
  • Communication
  • Stakeholder Engagement
  • Microsoft Office (Word, Excel, PowerPoint)
  • Microsoft Teams
  • Slack
  • Google Docs
  • ADP
  • Articulate Storyline 360
  • Google Classroom
  • Learning Management Systems

Websites

Certification

Virtual Instruction, FCR, Roseburg, OR, 02/01/22

Timeline

Training Coordinator

TTEC formerly FCR
04.2021 - Current

Intake Specialist

Trosa, Inc.
10.2018 - 10.2020

Retail Banker

Woodforest National Bank
05.2017 - 09.2018

Personal Banker

First Citizens Bank
04.2015 - 05.2017

Bachelor of Arts - Comparative Religion

St. Leo University

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Scott Campbell